Ratings based on 2,006 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Great location if you are heading to Barrowlands. Friendly staff. Walking distance from Queens Street station. Comfortable beds, lovely smelling toiletries
Comment from Hotel Management
24 Oct 2024 by Guest Relations Manager , Hotel Management
Hi Beverly, Thank you for taking the time to share your experience with us. We are glad to hear you enjoyed your recent stay with us. We will share your feedback with the team. We look forward to welcome you again.
by A verified traveler
Posted 17 Oct 2024
The apartment-studio was very large ,and the kitchen, well equipped.
Comment from Hotel Management
19 Oct 2024 by Guest Relations Manager , Hotel Management
Hi Charles, Thank you for taking the time to share your experience with us. We are glad to hear you enjoyed your recent stay with us. We look forward to welcome you again.
by A verified traveler
Posted 10 Oct 2024
Avoid rooms on first floor, as directly above a bar playing loud music until late. I stayed midweek, on a Tue and Wed night. Receptionist offered verbal apology. I would not have slept without earplugs. Well located and otherwise satisfactory.
Comment from Hotel Management
11 Oct 2024 by Guest Services , Hotel Management
Hi Fiona, Thank you for taking the time to share your experience with us.We apologies for the inconvenience you experienced during your recent stay. Please let us know prior your next stay, we will make sure you have a comfortable stay. We look forward to welcome you again
by A verified traveler
Posted 9 Oct 2024
Nice sized room, kitchenette was appropriately stocked. Nice L'Occitane amenities in the bathroom. Staff was informative and attentive!
Comment from Hotel Management
11 Oct 2024 by Guest Services , Hotel Management
Hi Daphne, Thank you for taking the time to share your experience with us. We are glad to hear you enjoyed your recent stay with us.We will share your feedback with the team. We look forward to welcome you again.
by A verified traveler
Posted 25 Sep 2024
Very friendly and helpful staff. A great atmosphere.
Comment from Hotel Management
26 Sep 2024 by Guest Services , Hotel Management
Hi Nancy, Thank you for taking the time to share your experience with us. We are glad to hear you enjoyed your recent stay with us. We look forward to welcome you again.
by A verified traveler
Posted 24 Sep 2024
Hotel is very old. The room is very nousy. You can here the people walked around all night. The furniture is in poor condition.
Comment from Hotel Management
26 Sep 2024 by Guest Services , Hotel Management
Hi James,Thank you for taking the time to share your experience with us. We apologies for the inconvenience you experienced during your recent stay. We are in the process of improving the soundproofing at the property. We will share your feedback with the team. Please let us know on your next stay, we will make sure you have a comfortable stay.
by A verified traveler
Posted 23 Sep 2024
What a spacious room! It was so welcome after a long day of driving. We could stretch out in both rooms while we waited for our laundry to finish. Love this place!
Comment from Hotel Management
23 Sep 2024 by Guest Relations Manager , Hotel Management
Hi Christie, Thank you for taking the time to share your experience with us. We are glad to hear you enjoyed your recent stay with us. We will share your feedback with the team. We look forward to welcome you again.
by A verified traveler
Posted 19 Sep 2024
Excellency location close to the city Center. There is a convenient franchised parking space right beside it with a reasonable daily rate. The room is clean and the front desk staffs are very friendly.
Comment from Hotel Management
23 Sep 2024 by Guest Relations Manager , Hotel Management
Hi Steven, Thank you for taking the time to share your experience with us. We are glad to hear you enjoyed your recent stay with us. We will share your feedback with the team. We look forward to welcome you again.
by A verified traveler from Pickering
Posted 19 Sep 2024
The noise from the pubs from 2am to am. Wasn’t worth the money
Comment from Hotel Management
25 Sep 2024 by Guest Relations Manager, Hotel Management
Hi Iain. Thanks for your review. I am sorry about the noise. I am not sure if you spoke to anyone during your stay. We are here 24 hours and we're always happy to help.
by A verified traveler
Posted 19 Sep 2024
The property itself was great- a good size for what we needed. The noise level from the surrounding bars made sleeping a challenge and for that reason I’m not sure I’ll be staying at Fraser Suites again
Comment from Hotel Management
23 Sep 2024 by Guest Relations Manager , Hotel Management
Hi Naomi, Thank you for taking the time to share your experience with us. We apologies for the inconvenience you experienced during your recent stay. We will share your feedback with the team. Please let us know prior your next stay, we will make sure you have a comfortable stay. We look forward to welcome you again.
