Ratings based on 188 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Aug 2024 on Wotif
Comment from Hotel Management
16 Aug 2024 by Nita, Hotel Management
Good Evening Pete, sorry to hear you were not satisfied with your stay at The Highpoint International. Staff are always available to hear your concerns, would have strived to make your stay more comfortable. If you wish to discuss further, please contact us at the hotel.Regards Nita - Reservations
by A verified traveler
Posted 7 Jul 2024 on Wotif
Comment from Hotel Management
10 Jul 2024 by Nita, Hotel Management
Good Evening KaylaThank you for taking the time to review your stay with us, very busy week-end for all. Glad to hear everything went well. Regards Nita - Reservations
by A verified traveler
Posted 1 Jun 2024 on Wotif
We had to clean most surfaces as were grimy with food spills/crumbs and greasy. Utensils, crockery had to be washed eg. Cups had ‘tide’ marks, crumbs on chairs, cotton buds under sofa cushions, bin lid filthy. If the room was properly cleaned we would have rated it higher but as a positive the bed was comfortable.
Comment from Hotel Management
10 Jul 2024 by Nita, Hotel Management
Good Evening Mike, apologises for my late response. I was sorry to hear of the issues within your room on recent stay, will pass on to our Manager. Our beds receive great reviews, glad you at least had a good sleep. If reception was notified, would have made housekeeping return to do a thorough clean. Regards Nita - Reservations
by A verified traveler
Posted 2 May 2024 on Wotif
Bins weren't emptied prior to weekend. Patio door difficult to lock. Water leaking in toilet.
by A verified traveler
Posted 1 Apr 2024 on Hotels
by A verified traveler
Posted 22 Jan 2024 on Wotif
Comment from Hotel Management
13 Mar 2024 by Nita, Hotel Management
Good Evening Martin, firstly Thank you for submitting your review in regards to your recent stay at The Highpoint. Please feel free to contact us, to see if we could have improved on your rating in customer service, facilities and amenities. Staff appreciate any detailed feedback. Regards Nita - Reservations
by A verified traveler
Posted 6 Jan 2024 on Wotif
After searching for hotels in Gladstone we chose Highpoint for the pool which looked nice and big on the website, and for onsite restaurant. Upon arrival we went to the pool and found it to be green, filthy dirty full of hoses and unusable. We were very upset as it was extreme heat conditions. We explained we had chosen this hotel because of the advertised pool facility and restaurant. Both of which were not usable. The receptionist was very understanding and agreed that it was unsatisfactory and would be refunded. We then had to search for another hotel and walk to find it. THE HOTEL NOW IS CHARGING US FOR ONE NIGHT STAY! Refusing to refund, ignoring our messages.
by A verified traveler
Posted 10 Dec 2023 on Wotif
Food very good, nice quiet restaurant, good rooms, very central
Comment from Hotel Management
28 Dec 2023 by Nita, Hotel Management
Good Afternoon Henri, we appreciate the time taken to review your recent stay at The Highpoint. All staff appreciate your fantastic rating given, always maintaining our property to be a home away from home.Regards Nita - Reservations
by A verified traveler
Posted 14 Sep 2023 on Wotif
The cooktop was very dirty and not cleaned. And the floor and lounge were disgusting. My clothes, feet and socks were all black and stained from walking around on the filthy carpet and sitting on the couch.
Comment from Hotel Management
15 Sep 2023 by Nita, Hotel Management
Good Afternoon KellieI am very sorry to hear of the issues with your stay at the Highpoint. If staff were notified immediately, would have moved you to another room. I understand it is not acceptable, will speak to Housekeeping to ensure our cleaning standards are met. Regards Nita - Reservations
by A verified traveler
Posted 3 Sep 2023 on Hotels
Comment from Hotel Management
3 Sep 2023 by Nita, Hotel Management
Good Afternoon MickWe appreciate your great rating given for your recent stay at The Highpoint International. All staff strive to make our guests welcome, hope to see you again in your travels. Regards Nita - Reservations
