Ratings based on 269 Verified Reviews
3.7 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Property was at great location, specially at sun set do not miss the roof top pyramid view. Fateh was great and he deserves a shout out for his great service and hospitality.
If you are looking for something near pyramids then this is your hotel but if you are looking to stay longer then I wouldn’t as the property needs renovation. Thanks again for making our stay memorable.
by A verified traveler
Posted 6 Oct 2024
We loved our pyramid view it's literally just steps from the pyramid entrance. The staff was excellent and food was amazing. We had issue with our room and they were very kind enough to move us to Shadow pyramids hotel which was also amazing. Mazen and Shahinda and other stuff were great made us feel better welcomed.
by A verified traveler from wilson
Posted 30 Sep 2024
I was not sure about staying here due to some bad reviews. It turns out that once you are in, there is no way to go wrong. The location couldn’t be better. Right in front of the sphinx. You are accompanied by the 3 pyramids, 24 hours a day, get to watch The “light and sound” show, almost daily. Of course it comes with the disadvantages when you don’t want it. The food are excellent! The staff are warm, friendly, and extremely helpful especially Mohammad (Tuffy), Ahmad, and Mazen. It is so very uplifting to know that young person like Tuffy who studied medicine in England is here and will continue his education when he earns enough fundings. Clearly, Egypt is going throug tough time, (garbage everywhere) but with these wonderful young people, they will rebuild their country. I thoroughly enjoyed my stay there.
very much.
by A verified traveler
Posted 9 Sep 2024
The hotel with the pyramids view and free breakfast
by A verified traveler
Posted 24 Aug 2024
Everyone was excellent
by A verified traveler
Posted 15 Aug 2024
I wanna give a huge shout out to Abdullah at the front desk and Mahmoud both were very great to me and my family. Loved staying here and enjoyed their breakfasts and their hospitality ... great job guys keep up the good work!!
by A verified traveler
A stay beyond my expectations
Posted 13 Apr 2024 on HotelsMy experience was totally different from the reviews that I saw in multiple traveling platforms. The receptionist was kind and we got the room I booked in Hotels.com. I could see 3 Pyramids and Sphinx directly in the room. The rooftop offered a better view and nearly no blockes in front of my eyes. Before checking in, I worried a lot what if no room available. Some people said in their reviews that they waited for a long while till their rooms got ready, and some were even arranged to another building. Almost all inns near this one were reviewed something like this. I personally would like to stay a bit farther after seeing all of those. My girlfriend prefered a direct, near, and good pyramids view. I had to prepare a backup then. Fortunately, that didn't have to be used. After check out, we received a bunch of postcards and two pieces of decorations of profile from the hotel. What a hospitality! We were also introduced with several traveling activities such as camel riding when checking in. There was no problem though we didn't choose any but staying in the hotel, and no tipping was obviously required there.
The cleanness was adequate. Decorations was so so considering the price, but the view and distance is quite good. Then the price was acceptable.
by A verified traveler
Beware! This hotel is a scammer!
Posted 30 Dec 2023 on HotelsWe booked a Luxury Suite room but when we reached the hotel we were told that the particular room was already booked and someone was occupying it already. They gave me a downgraded room without any compensation. When I questioned about how double booking is possible for one room, they said it's a mistake by the website which I definitely don't agree with. If it was overbooked they had all the possibility to cancel it well in advance as I had booked a month ago.
Looking at the earlier reviews I just noticed that this hotel has scammed many other guests in the same way.
So I strongly suggest you to stay out of this hotel.
I'm also making an effort to delist this hotel from Hotels.com.
by A verified traveler
Posted 30 Dec 2023 on Hotels
Good for one night stay if nothing else is available in the area
by A verified traveler
Posted 7 Nov 2023
This hotel ruined my cairo honeymoon. Booked and paid for the luxury suite months in advance. 3 night stay. Arrived after a long day of travel and touring and my room was "unavailable". They made me pay for the transfer from the airport which they previously told me it was covered due to staying 3 nights. 700 EGP
Given free dinner as an apology and a guarantee my room would be ready in the morning. Room was so tiny there wasn't even enough room to pass through with a suitcase. Told to pack up all our things and the staff would move them while we were out on our tour. I found the email where they told me they would cover the transfer and got my money back. Dinner took almost 90 min after we ordered.
Arrived back exhausted after another day of touring to the same apologies about the room Told it was expedias fault. Not true. Given a room in the hotel next door, still not as nice as what I had booked but slightly bigger. However it was under construction which started early in the morning. Power went out, constant banging etc etc That hotel then told me we had to leave as the room was booked, offered the same closet back at the panorama again. No apologies, nothing. Called expedia, got a refund and moved to yet another hotel. So my honeymoon was spent packing and moving around, arguing with staff that didn't care and not enjoying the view from the balcony that I had booked and planned for.
In short, there's a ton of hotels with views, avoid this one
