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Emerald Hotel

4.5 star property
Luxury hotel with free parking connected to the convention center in Gisborne

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Photo gallery for Emerald Hotel

View from property
Living area
Premium bedding, pillowtop beds, desk, blackout drapes
Premium bedding, pillowtop beds, desk, blackout drapes
Exterior
Located in a prime spot connected to the convention center, Emerald Hotel offers an eco-friendly retreat with modern amenities like a seasonal outdoor pool and business center. Connect to WiFi, take advantage of luggage storage, and enjoy sun-kissed moments on the terrace. The helpful staff has left a lasting impression on previous guests.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Business services
The current price is P5,730
P6,590 total
includes taxes & fees
Feb 20 - Feb 21

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite

Premium bedding, pillowtop beds, desk, blackout drapes

Junior Suite

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillowtop beds, desk, blackout drapes

Standard Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Pillowtop bed
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, River View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, River View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite, Pool View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Apartment

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Apartment

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • Sleeps 5
  • 2 Twin Beds

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9.0 out of 10, Wonderful, 390 reviews
The price is P6,306
P7,252 total
includes taxes & fees
Feb 21 - Feb 22
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About the neighborhood

Map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040

What's nearby

  • Gisborne Wine Centre - 7 min walk
  • Gisborne Harbour - 11 min walk
  • Te Poho-o-Rawiri Meeting House - 16 min walk
  • Eastwoodhill Arboretum - 17 min walk
  • Gisborne Hospital - 6 min drive

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Kfc - ‬11 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Subway - ‬13 min walk
  • ‪Burger King - ‬10 min walk
  • ‪Yoko'Sushi Express Cafe - ‬6 min walk

About this property

Emerald Hotel

Luxury eco-certified hotel connected to the convention center
Emerald Hotel provides amenities like a terrace and a business center. Guests can connect to free in-room WiFi.
Other perks include:
  • A seasonal outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • An electric car charging station, meeting rooms, and a front-desk safe
  • An elevator, smoke-free premises, and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Emerald Hotel feature thoughtful touches such as premium bedding and pillow menus, in addition to amenities like free WiFi and air conditioning.
More amenities include:
  • Pillowtop mattresses and free cribs/infant beds
  • Bathrooms with separate tubs/showers and free toiletries
  • 40-inch flat-screen TVs with digital channels
  • Coffee/tea makers, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • Free crib
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

The seasonal pool will be open from November to March
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

Does Emerald Hotel have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Emerald Hotel?

As of Feb 16, 2025, prices found for a 1-night stay for 2 adults at Emerald Hotel on Feb 20, 2025 start from P 5,729.99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Emerald Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Emerald Hotel?

Self parking is free at this property.

What time is check-in at Emerald Hotel?

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Emerald Hotel?

Check-out is at 10 AM.

Where is Emerald Hotel located?

Located in the heart of Gisborne, this luxury hotel is within a 5-minute walk of Te Tauihu Turanga Whakamana and Longbush Wines. Gisborne Wine Centre and Tairawhiti Museum are also within 10 minutes.

Emerald Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 283 out of 702 reviews
Rating 8 - Good. 256 out of 702 reviews
Rating 6 - Okay. 101 out of 702 reviews
Rating 4 - Poor. 43 out of 702 reviews
Rating 2 - Terrible. 19 out of 702 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Sue

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was clean, but the inside was dark uninviting, lots of lights out, bed was just ok. The patio chair cushions were flat as pancakes. The car parking was a night mare as only acess to hotel was onthe first floor in which they shared with other businesses so we had to walk our luggage down to flights of ramps... Staff were awesome. Hitel rating i would give a 3 star wouldn't go back. I
Stayed 3 nights in Feb 2025

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice kids love it
Stayed 2 nights in Feb 2025

8/10 Good

Moana

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The venue looks like it was lovely in its day but it is tired and dated. There is pigeon poop on the ledges outside and the pool needs a revamp. The hotel could be done up beautifully and it would be amazing. Pluses were that the room was fine. Nice staff at check in. Great to be able to park our vehicles.
Stayed 2 nights in Jan 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent experice overall there. Staff were awesome.
Stayed 2 nights in Jan 2025

4/10 Poor

Sharon

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No working lifts. Pool area barren dirty seating and umbrellas. Damp smell in corridors. No restaurant permanently closed. Outdoor cushions ripped and dirty. Tv reception rubbish. Can't get hold of owner to complain. No milk provided. People partying till 3am in pool area disturbed all patrons. Will not stay there again. No refund offered by staff.
Stayed 4 nights in Jan 2025

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is very convenient in town. The reception and service staff are lovely. Views are great
Stayed 6 nights in Jan 2025

10/10 Excellent

Angellica

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Me and my husband had an awesome stay everything was perfect 🙂
Stayed 1 night in Jan 2025

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service
The staff were amazing our room was clean and we had everything we needed However the owner of this hotel is in a prime location and the hotel is in need of a upgrade in all areas,if it wasn’t for there staff i wouldn’t consider this place again
Stayed 4 nights in Jan 2025

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well positioned. Room was huge with an outside balcony that was also very large that overlooked the river. Awesome receptionist and friendly room staff. Only downside was extremely noisy neighbours and constant banging, maybe doors being slammed. Overall happy enough with our 2 night stay.
Stayed 2 nights in Jan 2025

6/10 Okay

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Right in the centre of Gisbourne, so Good for all amenities.
Stayed 1 night in Jan 2025

8/10 Good

Jannie

Traveled with partner
Liked: Cleanliness, staff & service
Loved the river view but didnt like that there was no toaster (husband needs food with morning medication) or that there wasn't a sink
Stayed 2 nights in Jan 2025

10/10 Excellent

Kenzie

Stayed 1 night in Dec 2024

10/10 Excellent

Pou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it - staff was amazing and accomodating for an early check in 10/10
Stayed 2 nights in Dec 2024

4/10 Poor

kirsty

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival shown to a grubby room, trimmed hair still in bathroom, deck sticky and dirty from spilled drinks. Bathroom got cleaned, after we checked in,however deck didn't. Noisy as by intersection and lots of flashing Christmas lights, No microwave. A coffee plunger, no coffee or milk, took a day to get it. Not our first stay here & things have only got worse each time. I would say the last time staying here, my guest has booked in elsewhere for there next 3 days in Gisborne. Parking & central location the only positives we could find this visit
Stayed 3 nights in Jan 2025

2/10 Terrible

Claude

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel needs an urgent refurbishment. It is rundown, very dirty and the decor very dated. They do not even offer Breakfast. I will not recommend this hotel, nor would I stay there ever again.
Stayed 4 nights in Jan 2025

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Beautiful big room. Feedback 1. Took ages for shower to warm up and 2. No signal for the T.V. No phone in room to ring reception for help. Little things though which didn't take away much from overall experience. Highly recommend. Big shout out to Brooke the receptionist. Very friendly, courteous and professional.
Stayed 1 night in Jan 2025

4/10 Poor

Niranjan

Traveled with family
Liked: Staff & service
Not well managed
Stayed 3 nights in Dec 2024

8/10 Good

Hitesh, Auckland

Traveled with partner
Liked: Cleanliness, amenities
Everything is so handy @ doorstep
Stayed 2 nights in Nov 2024

8/10 Good

Hazel

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Althia and Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, cozy, situated in the heart of town, perfect for Christmas or new year! Yes they’ve parking available easy access to our room too.
Stayed 1 night in Dec 2024

10/10 Excellent

Lila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean and was quite spacious which was really good.
Stayed 1 night in Dec 2024

10/10 Excellent

Waihinemoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accommodation with good views. Staff are really lovely and tend to issues effectively
Stayed 1 night in Dec 2024

8/10 Good

John

Traveled with partner
Liked: Staff & service
Upon arrival, we had to wait nearly 20 min to check-in. We rang the hotel to find the on-duty receptionist, was away doing house keeping duties knbthe 2nd floor then went to freshen up before coming down which I understood. Rooms,, The 1st room, carpet not vacuumed properly, the net curtains are dirty, the window latches are broken, tv remote had flat batteries, dirty utensils and glassware and the carpet at the entrance to the bathroom was very wet. As a result, with no hesitation, the staff offered us another room. 2nd room. Cleaner net curtains but rips and tears, main curtains to big and heavy (full length, ceiling to floor, huge) to draw, window latches broken (one window was locked), dirty utensils and glassware again and the drainage in the bath was too slow, trying to shower, the bath filled quicker than it drained away, quite disgusting to be honest. The staff are very friendly and courteous.
Stayed 1 night in Dec 2024

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you whanau, top notch stay.
Stayed 2 nights in Dec 2024