Ratings based on 631 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 14 Nov 2024
Walkable distance to main Ginza shopping area, the hotel is the easiest check ins and check outs I have ever done. Would recommend!
by A verified traveler
Posted 11 Nov 2024
Wonderful stay! Lovely soaking tub in our room after a long day of exploring. The staff were kind and helpful. Loved the location as it was in the heart of Ginza!
by A verified traveler
Posted 8 Nov 2024
Had to self scan our passports on arrival using a machine, which was a bit of a nightmare after travelling for 30 hours. Staff weren’t very helpful and just left us to it, then were rude to us and laughing amongst themselves when the machine cancelled the process. Put a bit of a dark shadow over our stay, after having such positive experiences with hotel staff during our other stays. Toilet is in a different room to the sink and shower. Toilet room had sparks/stains of goodness knows what up the walls. Nice area to stay in Ginza, close to everything
by A verified traveler
Posted 25 Oct 2024
by A verified traveler
Posted 25 Oct 2024
Staff were lovely. Very helpful and kind. Bed is very hard, even with mattress topper. Appreciated them trying to make it more comfortable.
by A verified traveler
Posted 23 Oct 2024
Everything was perfect. I just wished they had a phone in the room to call the lobby anda full mirror, some things had dust but i noticed it was in the hotel in general, but the rooms and lobby are nice and staff if super cool
