Ratings based on 917 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Like its convenient location and quiet room.
by A verified traveler
Posted 15 Dec 2024
by A verified traveler
Posted 3 Dec 2024
As a foreigner visiting for 2 weeks, this was the most spacious room and comfortable bed I slept in my entire trip. Highly recommend for anyone visitng outside of Japan!
Comment from Hotel Management
6 Dec 2024 by Manager, Hotel Management
Dear AllieThank you very much for choosing to stay at Hotel Gracery Ginza. We are very happy to hear that you had a very enjoyable stay with us.We are very happy to hear your word of compliment: "Highly recommend".Our entire staff will make further efforts to meet your expectations next time when you stay here.We are looking forward to welcoming you on your next stay.Best regards,Hotel Manager
by A verified traveler
Posted 1 Dec 2024
Hotel Gracery is in a prime location for shopping and dining. Our room is compact but has all the amenities we need. The staff is courteous and friendly.
Comment from Hotel Management
5 Dec 2024 by Manager, Hotel Management
Dear JenniferThank you very much for choosing to stay at Hotel Gracery Ginza.We are thrilled to hear that you enjoyed our location and staff.We hope your trip to Ginza was a memorable one.We will continue to make every effort to assist you in making your stay a pleasant one.Hope to see you again！Best regards,Hotel Manager
by A verified traveler
Posted 30 Nov 2024
Overnight stay before leaving Japan. Great stay, no issues, well located, clean, well maintained, well located with many dining and shopping options. Courteous and helpful staff.
Comment from Hotel Management
2 Dec 2024 by Manager , Hotel Management
Dear AndriusThank you very much for choosing to stay at Hotel Gracery Ginza. We hope you enjoyed your trip in Ginza.We are pleased to have your words of compliment about our location, staff and cleanliness.Our entire staff will make further efforts to meet your expectations next time when you stay here.We look forward to seeing you again soon.Best regards,Hotel Manager
by A verified traveler
Posted 27 Nov 2024
Inflexible and a bit old.
Comment from Hotel Management
4 Dec 2024 by Manager, Hotel Management
Dear gowribalaThank you very much for choosing to stay at Hotel Gracery Ginza and for sharing your feedback.We regret to hear that your experience didn’t fully meet your expectations. Your comments motivate us to improve further and ensure that every aspect of our service and facilities enhances our guests' stay. We hope to have the opportunity to welcome you again and provide a more memorable experience in the future.Sincerely yours，Hotel Manager
by A verified traveler
Posted 24 Nov 2024
We liked the central location near resturants and shopping
Comment from Hotel Management
28 Nov 2024 by Manager, Hotel Management
Dear THOMASThank you very much for staying here at Hotel Gracery Ginza.We are delighted to hear that you enjoyed our location.Our hotel is also conveniently located near the subway and JR Shimbashi and Yurakucho stations for sightseeing and other activities.We will continue to strive to maintain the accommodation space loved by all of our customers.We look forward to seeing you again soon.Best regards,Hotel Manager
by A verified traveler
Posted 22 Nov 2024
Great place to stay in Tokyo, close to Tokyo Metro and Tokyo Train Station.
Very easy to access transport options
Very easy walking around
Very business like facility
Breakfast is good
Comment from Hotel Management
25 Nov 2024 by Manager , Hotel Management
Dear StephenThank you very much for choosing to stay at Hotel Gracery Ginza. We hope you enjoyed your trip in Ginza.We are pleased to have your words of compliment about the location and breakfast.Our entire staff will make further efforts to meet your expectations next time when you stay here.We look forward to seeing you again soon.Best regards,Hotel Manager
by A verified traveler
Posted 20 Nov 2024
Love the area
Comment from Hotel Management
22 Nov 2024 by Manager, Hotel Management
Dear RichardThank you very much for staying at Hotel Gracery Ginza. Thank you also for taking the time to leave your feedback.We are very happy to know that you had a good experience at our hotel.All of our staff will continue to strive to provide not only a good location and convenience, but also a more comfortable and relaxing accommodation for all our guests.We look forward to seeing you again.Best regards,Hotel Manager
by A verified traveler
Posted 19 Nov 2024
