Ratings based on 341 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jul 2024 on Hotels
by A verified traveler
Posted 27 Feb 2024 on Hotels
Comment from Hotel Management
11 Apr 2024 by hani, Hotel Management
안녕하십니까, 파인 그로브 호텔을 방문해주셔서 감사합니다.저희 파인그로브 호텔의 모든 직원들은 언제나 고객님의 편안함과 만족스러운 휴식을 위하여 노력하고 있습니다. 호텔을 이용하시면서 아쉬운 부분이 있다면 언제든지 말씀 부탁드립니다. 고객님의 말씀 한마디가 저희에게는 더 나은 서비스 제공을 할 수 있는 도움이 됩니다. 다음 방문 시에는 보다 더 따뜻하고 세심한 서비스로 보답 드리겠습니다.감사합니다.
by A verified traveler from Verona
Posted 18 Apr 2022
The hotel is far from downtown and overlooks a busy highway. No hot water any time of day or night. Very loud noise of draining bathtub. Rainwater shower function doesn't work. Stench from drains in the mornings.
Comment from Hotel Management
27 May 2022 by 파인그로브호텔, Hotel Management
We apologize for your inconvenience.
Next time, I'll serve you better.
Thank you.
by A verified traveler
Posted 1 Apr 2021
For Korea, the parking is excellent. This hotel has a private courtyard-type lot for car parking. Much nicer than the parking garages that most hotels offer.
Comment from Hotel Management
1 Apr 2021 by 파인그로브호텔, Hotel Management
Thank you for leaving a good review.
by A verified traveler
Posted 26 Jul 2020
by A verified traveler
Posted 19 Dec 2019 on Hotels
Comment from Hotel Management
19 Dec 2019 by Pine Grove Hotel, Hotel Management
Thanks for your review!
We will do our best on serving as well based on your review!
by A verified traveler
Business trip
Posted 6 Dec 2019 on HotelsGreat rooms and also breakfast is nice has a choice of Korean or Continental.
Rooms have huge beds and bath tubs in which are great!
Comment from Hotel Management
6 Dec 2019 by Pine Grove Hotel, Hotel Management
Thank you for your review!
We will do the best on serving as well based on your review
by A verified traveler
Nicest hotel in this city
Posted 14 May 2019 on HotelsEverything was good except one thing. At the time of check-out, the staff was not professional at all. There was one team in front of me and it took 15 minutes to get a page of receipt. She was alone and looked quite nervous for everything. I don’t know what she was doing and why it took so long time to finish card payment for just two rooms however she never told me sorry for long waiting. Maybe because I was a Korean?? Anyway, thanks for everything especially for good breakfast everyday. I would choose this hotel again if I had a chance.
Comment from Hotel Management
13 Jun 2019 by Pine Grove Hotel, Hotel Management
Thanks for your review!
We will try our best to serve better for your favor.
by A verified traveler
Posted 19 Feb 2019
Comment from Hotel Management
30 Apr 2019 by 파인그로브 호텔, Hotel Management
후기 작성해주셔서 감사합니다!
고객님의 만족을 참고해서 서비스를 위해 노력하겠습니다!
by A verified traveler from Singapore
Posted 11 Oct 2018
Very quiet place and don't see any people walk at surrounding area.
No fruit given in the room and new paper.
Hotel room should include of breakfast (International buffet), out side hotel local food all in Korea language it difficult for foreigner.
Comment from Hotel Management
25 Oct 2018 by Pine Grove Hotel, Hotel Management
Thanks for your review!
We hope you have a good day!
