Ratings based on 978 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
My coffee maker didn’t work, the lights didn’t work in the bathroom, the bed was incredibly uncomfortable and hard, the pillows were scratchy, and the fridge was incredibly noisy. I had to unplug it.
Comment from Hotel Management
22 Nov 2024 by Lisa, Hotel Management
Hi, Ashley! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Lisa
by A verified traveler
Posted 20 Nov 2024
Hot tub didn’t work, we stayed for 3 days and didn’t see housekeeping once, there was a homeless guys camped out front all 3 days. The staff wasn’t great to work with.
Comment from Hotel Management
22 Nov 2024 by Lisa, Hotel Management
Apologies for the inconvenience caused, Amanda! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Eva, Hotel Management
Hi, Ilo! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Eva
by A verified traveler
Posted 17 Nov 2024
We were surprised how much nicer it was than the pictures posted, it’s definitely been remodeled. I was just disappointed there was no bathtub and no gluten free option for breakfast other than that everything was great and peaceful. Well worth the price!!!!
Comment from Hotel Management
18 Nov 2024 by Lisa, Hotel Management
Hi, Tina! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Lisa
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Lisa, Hotel Management
Great to hear this, Kimberly! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Lisa
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Lisa, Hotel Management
Thanks for taking out your valuable time to rate us, Terry! We will work even harder to make your stay a memorable one :) Regards, Lisa
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Lisa, Hotel Management
Hey, Bridget! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa
by A verified traveler
Posted 10 Nov 2024
not happy
Comment from Hotel Management
11 Nov 2024 by Lisa, Hotel Management
Hi, Daniel! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Lisa
by A verified traveler
Posted 20 Oct 2024
I was thankful that they allowed me to check in early. The breakfast was really good and the breakfast area was very clean.
Comment from Hotel Management
21 Oct 2024 by Lisa, Hotel Management
Hi, Gail! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Lisa
by A verified traveler
Posted 17 Oct 2024
It’s a budget room. Don’t stay long if you hope for comfortable. Room was mixture of clean and rough. Breakfast is a joke and the orange juice dispenser had ants crawling in it. I’ll look for an alternative room for sure next visit.
Comment from Hotel Management
17 Oct 2024 by Joey, Hotel Management
We Joshua! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon, and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey
