Ratings based on 979 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Customer Service, Hotel Management
Ma, thank you for sharing your feedback. The experience shared is important, and the team is always working to enhance the offerings. Your thoughts are appreciated.
by A verified traveler from Chandler
Posted 14 Nov 2024
Ok
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
Jorge, thank you for your feedback. We hope your next visit will be even more satisfying.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
Ruth, we’re thrilled you enjoyed your stay at Hilton Garden Inn Gilroy. We're looking forward to welcoming you back on your next visit!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Customer Service, Hotel Management
Kristie, thank you for choosing Hilton Garden Inn Gilroy. We hope your stay was enjoyable. We're looking forward to welcoming you back in the future.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Customer Service, Hotel Management
Jazmine, thank you for staying with us at Hilton Garden Inn Gilroy. We're pleased to see you had a positive experience and appreciate your feedback. We hope to welcome you back soon.
by A verified traveler
Posted 8 Nov 2024
Some of the negatives were that in our room the drawers where the TV is kept opening by themselves and when we first walked in I didn’t realize it was open and rammed into the corner really hard which left me with a huge bruise. The second was that when we got there and were walking in and out to get some stuff some how my 2 yr old ran and closed the door and when we tried opening the latch was activated and she was trapped until the receptionist brought a tool to get it to slide closed. Those were scary and inconvenient but I think we were disappointed that we chose this hotel because it had breakfast included and on the second day of our stay we saw a sign that said it was $18 something per person. That’s a huge bummer because we were not notified otherwise we would’ve chosen a different hotel or we would’ve gone to get better breakfast elsewhere for that price.
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Zully, it’s unfortunate to hear about the inconveniences you experienced during your stay. It sounds like there were some unexpected challenges, especially with the room furnishings and a situation with your child. Additionally, the surprise regarding breakfast pricing was clearly a disappointment. The team continually works on ways to improve the overall guest experience and appreciates your feedback.
by A verified traveler from DOWNEY
Posted 6 Nov 2024
The facility was clean, safe and staff were friendly. I wishes I could have streamed from my apps. Overall, everything was great.
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Robert, we're delighted you loved your experience at Hilton Garden Inn Gilroy. It's fantastic to hear you found our facility welcoming and our team members friendly. We appreciate your feedback regarding streaming from your apps and will certainly keep it in mind. We're looking forward to welcoming you back.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Sophia, thank you for staying with us at Hilton Garden Inn Gilroy. We're thrilled to know you had a positive experience and look forward to welcoming you again in the future!
by A verified traveler
Posted 31 Oct 2024
I was only there for the night on my way back home. The check in process was easy and the staff was nice. The room was clean and the bed was comfortable.
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Jess, thank you for staying with us at Hilton Garden Inn Gilroy. We're delighted to hear that you found the check-in process smooth and your room comfortable. We hope to see you again on your next visit!
by A verified traveler
Posted 30 Oct 2024
Great sized double bed room, clean, right off exit. Staff quick to help. Was a little disappointed the bar wasn’t opened at all during our wknd.
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Stephanie, it's wonderful to hear you had a great time at the Hilton Garden Inn Gilroy. We're glad you appreciated the spacious and clean rooms and found our team members readily available to assist you. Your feedback about the bar is appreciated, and we're always looking to improve our services. We're looking forward to welcoming you back soon.
