Ratings based on 41 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
by A verified traveler
Posted 10 Oct 2024
Although it was our honeymoon, we were placed in a room which was dirty, had no safe, broken and missing furniture, and a leaking toilet. Literally sewerage leaking out onto the bathroom floor.
Towels are old, bed linen is old and stained, and they don’t even have pool towels on offer.
Staff were friendly.
Food was average and drinks at the bar were watered down in front of our eyes… literally water placed into jugs of cocktails instead of alcohol.
Beach dining is a lovely location but everything else is just unmaintained.
by A verified traveler
Posted 20 Sep 2024 on Hotels
- Comments based on 2-night stay in Sept.2024.
- Per the Hotels.com listing this hotel is conveniently located near the ferry terminal. This is incorrect: the terminal is located on the diagonally opposite side of the island.
- My room was quite large but the darkest hotel room in which I have ever stayed. No desk, no safe.
- The name of the property is misleading: it does not really have the facilities or 'vibe' of a resort.
- Breakfast, served in what appeared to be an adjacent resort, was good.
- Staff were friendly, as is the norm for Indonesia.
by A verified traveler
Posted 8 Sep 2024
by A verified traveler
Posted 20 Feb 2024
Dark and toilet is open to sky without ceiling.
Comment from Hotel Management
18 Mar 2024 by Hasan Bisri - General Manager, Hotel Management
Dear Halah,Our sincere apologies for the challenges you encountered during your stay. We deeply regret any inconvenience you experienced. Your feedback is crucial, and we are taking immediate steps to address the issues raised. Please allow us the opportunity to make it right during your next visit.Thank you,
by A verified traveler
Posted 17 Feb 2024
Sooooo amazing! The place is clean and quiet the staff is awesome- Hula staff next door is extra wonderful as well. Very very pleased.
Comment from Hotel Management
18 Mar 2024 by Hasan Bisri - General Manager, Hotel Management
Dear christina,Wow, thank you so much for your amazing review! We're absolutely thrilled to hear that you had such a wonderful experience at our resort. Clean and quiet are definitely the vibes we strive for, and we're delighted that you found our staff to be awesome! It's fantastic to know that you also enjoyed our Hula staff - they truly are extra wonderful! Your satisfaction means the world to us, and we can't wait to welcome you back for another fantastic stay. Thank you for choosing our resort, and we look forward to seeing you again soon!Thank you,
by A verified traveler
Posted 28 Sep 2023
Toilet/bathroom smelt disgusting
Staff not always willing to get extra creama.. only 3 provided ..not enough.. or t bags
no safe in my room
no digital tv
no room service
pool staff exceptionally slow.. neally 1 hour to get a beer.. ridiculous
Comment from Hotel Management
16 Dec 2023 by Hasan Bisri - General Manager, Hotel Management
Dear Tess,I am sincerely sorry to hear about the challenges you encountered during your stay at FRii Resort Gili Trawangan. Your feedback is crucial to us, and we appreciate you bringing these concerns to our attention.I apologize for the unpleasant odor in the bathroom, and I assure you that we will address this issue promptly. We'll take steps to ensure a more generous supply in the rooms.Once again, I apologize for any inconvenience caused, and we sincerely appreciate your feedback. We hope to have the chance to welcome you back and provide a much-improved experience.Maturtampiasih (Thank you)
by A verified traveler
Posted 20 Sep 2023
The room was very dark and dingy, lighting is poor. The sheets were clean but the quilt inside was filthy and would have not have been washed in a long time. We had to take the quilt out of the cover as we were too hot and used the cover alone. We had requested a single sheet but one never came. We requested fresh towels but they never came. Very noisy from the loud music with a sub woofer thumping into the night. The room was not the one we booked for, at least not what we were expecting from the photo on line. Teabags, coffee, kettle and creamer powder were appreciated thank you.
Comment from Hotel Management
16 Dec 2023 by Hasan Bisri - General Manager, Hotel Management
Dear Robin-Lee,I'm truly sorry to hear about your less-than-ideal experience at FRii Resort Gili Trawangan. Your feedback is crucial, and we sincerely apologize for the issues you encountered. We'll address the room conditions and cleanliness concerns promptly.I'm sorry for the inconvenience with the noise and the room not meeting your expectations. We're committed to making improvements to ensure a more comfortable stay.Thank you for sharing your thoughts, and we hope to have the opportunity to provide a much-improved experience on your next visit.Warm regards,
by A verified traveler
Posted 10 Sep 2023 on Hotels
Comment from Hotel Management
16 Dec 2023 by Hasan Bisri - General Manager, Hotel Management
Thank you Amar for your excellence score. Looking forward to welcome you again.Best regards,
by A verified traveler
Posted 1 Sep 2023 on Hotels
Comment from Hotel Management
16 Dec 2023 by Hasan Bisri - General Manager, Hotel Management
Dear Onur,Thank you for taking the time to share your feedback about your recent stay at FRii Resort Gili Trawangan.Matur tampiasih (thank you)
