Ratings based on 19 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jul 2023
Loved everything about it…. Should have stayed longer..,,,
Comment from Hotel Management
15 Jul 2023 by Cristian, Hotel Management
Dear Paul, thank you for choosing us, it was a pleasure to have you with us. Warm regards from the Staff
by A verified traveler
VERY BAD QUALITY OF HOTEL SERVICE
Posted 12 Oct 2012 on HotelsMy wife and I have just returned from a 5 night stay in the Kassiopea Aparthotel.
Here's the information I wished I'd known.
I'll start with the positive :
The location is very good . Near good beach, and well sited near bus stop and in tranquil area of Giardini Naxos, though only ten minutes stroll to livelier main promenade.
Now the negatives:
1. We were looking for hotel with kitchenette and that was the reason to book the room in this hotel . We booked it through Hotels.com. When we arrived, we received standard double room without kitchenette and with shower that was a bit broken. our air conditioner was faulty.
Only after one night they moved us to the room we have ordered .
2. Advertised self catering option proved not worth having - just a sink and a hob and some very basic utensils. No kettle, no microwave or toaster.
3. Wi Fi was very weak in our room.
4. The few steps leading from the entrance down to the reception make luggage handling a bit uncomfortable.
5. Reception person doesn't speak English .
We are very disappointed with this hotel.
by A verified traveler from Moscow
Kassiopea Aparthotel in Giardini Naxos
Posted 18 Aug 2011 on HotelsIt was very nice to stay at this hotel. The hotel is perfectly located - one minute from the bus stop from where you can go to the airport, Taormina, Katania etc. and two minutes from the very nice beach. There are a lot of pleasant restaurants and cafes all around. The room was clean, the personnel was responsive and nice. It's a good choice if you don't need a luxury hotel but a nice and clean one for a good price.
by A verified traveler from warwick england
quirky and fun
Posted 24 Jul 2011lovely little hotel friendly staff-
pretty rooms and nice surroundings
miss named as an apartment hotel as there were no cooking facilities- suits me as i did nt go there to cook
nice breakfast and good coffee every morning, and lots of places to eat at night close to the hotel and further away
advertised as having wi fi but did nt work in my room had to go to the lobby to log on
unable to receive phone calls in the rooms and mobile phone reception was hit and miss
sky tv available but only italian channels
by A verified traveler from St. Louis. Mo
Posted 28 Oct 2010 on Hotels
The German-born proprietress of this hotel was genuinely nice and extremely generous with her time in answering any questions one might have.
She speaks fluent German, Italian, French, and English. My ideal hotel manager.
by A verified traveler
Posted 7 Oct 2022
Accoglienza spettacolare super veloce nonostante ho prenotato alle 23
by A verified traveler
Posted 18 Sep 2022
Location deludente, molto sporca già dall'ingresso, poco curata. Camere umide, servizi fatiscenti, non capisco come si faccia a tenere aperta un struttura così. Unica nota positiva il mare a due passi.
by A verified traveler
Posted 17 Aug 2020 on Hotels
by A verified traveler
Soggiorno perfetto
Posted 9 Aug 2020 on HotelsCristian e Stefania ti accolgono come se fossero amici. Sono molto disponibili per qualsiasi richiesta. La struttura è molto pulita e confortevole. Essenziale per un soggiorno in cui avere l'indispensabile a portata di mano. Stanza con letto matrimoniale e angolo cottura a scomparsa per una cena veloce, frigo in camera, tv, bagno con doccia e phon. Colazione gradevole e di qualità. Attenti alle esigenze di clienti allergici.
A pochissime centinaia di metri dalle spiegge, è in posizione strategica per muoversi anche a piedi. Nei dintorni c'è tutto: dal locale per l'aperitivo al supermercato, alla farmacia, ai negozi di abbigliamento. Ci tornerò di sicuro perché il rapporto umano tra albergatori e clienti è fondamentale. Un saluto da Eliana, Flavio e Abby allo staff.
Comment from Hotel Management
9 Aug 2020 by Stefania, Hotel Management
Grazie a te per questi 2 giorni in nostra compagnia, grazie per aver condiviso con noi la tua storia, ti aspettiamo, e aspettiamo anche Flavio e Abby . Un abbraccio
by A verified traveler
Posted 25 Aug 2019
Comment from Hotel Management
30 Aug 2019 by Stefania , Hotel Management
Grazie per la sua recensione.
