Ratings based on 386 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jan 2025
I recently stayed at HOTEL
VILLA PAMPHILI in Italy, and unfortunately, my experience left much to be desired. While the location might be appealing to some, it lacked walkable restaurant options, making dining inconvenient unless you’re willing to drive or take transportation.
The accommodations themselves were disappointing. The bed was hard and uncomfortable, making it difficult to get a good night’s sleep. Additionally, the walls were very thin, so I could hear conversations and noises from neighboring rooms, which added to the discomfort.
The shower and the overall size of the rooms were also an issue—they were far too small to move around comfortably, which made the stay feel cramped and unenjoyable.
Overall, I expected more and was left dissatisfied. While there may be some positives to this hotel, these key aspects of comfort and convenience were lacking, and I wouldn’t recommend it to travelers seeking a relaxing and comfortable stay.
Comment from Hotel Management
13 Jan 2025 by Stefano, Guest Relation & Club Manager, Hotel Management
Thank you for taking the time to share your feedback. I’m very sorry to hear that your stay did not meet your expectations. Guest comfort is a top priority for us, and it’s disappointing to learn that we fell short in several key areas during your visit.We understand that the lack of nearby walkable dining options and the transportation requirements may have been inconvenient. While we do offer an on-site restaurant and shuttle services, we recognize that this might not suit all travelers, and your comments are appreciated as we continue to refine our offerings.I’m particularly sorry that the bed, room size, and noise levels detracted from your overall experience. While we aim to provide accommodations that cater to a variety of preferences, we take your feedback seriously and will review these aspects to improve guest satisfaction.We truly regret that your stay left you dissatisfied, but we hope you’ll consider giving us another opportunity in the future to provide a more enjoyable and relaxing experience.Warm regards,
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Stefano, Guest Relation & Club Manager, Hotel Management
Thank you for sharing your feedback. We’re sorry to hear about your experience. If you wish to discuss further, please feel free to contact us directly. Best regards,
by A verified traveler from Orlando
Posted 2 Jan 2025
The hotel is okay, it is quite a ways outside of Rome, so it is a €30 taxi ride into the city each way. Our room was extremely hot 28°C (80°F) and we had to keep the balcony door open the entire time or else we would have sweat to death. The rooms were quite dusty, there were layers on the walls and everywhere when the sun came into the room. The restaurant is actually pretty good, and the pizza is quite good there. Breakfast was also good. The hotel will arrange hotel transport for you for about double what a taxi will charge to bring you from the airport...the company they use for the transportation didn't even end up showing up and left us waiting around at the airport for an hour at 2 in the morning until we just got an Uber. Not really a strike against the hotel as this was a third party transport that they set up for you, but them using a deadbeat transportation service that leaves their customers stranded at the airport in the middle of the night, does kind of reflect poorly on them.
We stayed in winter and were only there a short time, so we did not get to experience much of what the hotel has to offer. From the looks of it, this place looks like it caters more towards the summer crowds.
Comment from Hotel Management
3 Jan 2025 by Stefano, Guest Relation & Club Manager, Hotel Management
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed the restaurant, especially the pizza, and found the breakfast to be good. It’s also great to know that you appreciated some aspects of your stay.However, we sincerely apologize for the inconveniences you faced. The room temperature issue and dustiness are certainly not the standards we strive for, and your comments will be addressed with our housekeeping and maintenance teams to ensure improvements.Regarding transportation, we are very sorry to hear about your experience with the third-party service we arranged. While it is indeed an external provider, we take full responsibility for ensuring our guests have a seamless experience. Your feedback will be shared with the transportation company, and we’ll evaluate alternatives to avoid such situations in the future.We hope you’ll consider visiting us again in a warmer season, as you’re correct that many of our amenities shine during the summer months. We’d love the opportunity to provide you with a better experience.Warm regards,
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Stefano, Guest Relation & Club Manager, Hotel Management
Thank you for your review. Can't wait to see you soon again in our Urban Resort
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Stefano, Guest Relation & Club Manager, Hotel Management
Thank you for your kind words! We look forward to welcoming you back for another great experience! Warm regards,
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Stefano, Guest Relation & Club Manager, Hotel Management
Thank you for your feedback! We hope to have the pleasure of welcoming you back for another enjoyable stay! Warm regards,
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Stefano, Guest Relation & Club Manager, Hotel Management
Thank you for your feedback. Can't wait to see you soon again in our Urban Resort! Ciao from Roma
by A verified traveler
Posted 5 Nov 2024
Very nice hotel with a great location near the exhibit. A bit far to walk, but it’s a quiet, beautiful place to stay. Highly recommend!"
Comment from Hotel Management
10 Nov 2024 by Stefano, Guest Relation & Club Manager, Hotel Management
Thank you for your wonderful feedback! We look forward to welcoming you back for another fantastic stay! Best regards,
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Stefano, Guest Relation & Club Manager, Hotel Management
Thank you for your review. Hoping to see you soon again in our Urban Resort.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Stefano, Guest Relation & Club Manager, Hotel Management
Thank you for your kind feedback! We hope to welcome you back soon for another enjoyable experience!
