Ratings based on 980 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
Perfect location, difficult parking, wonderful hotel and wonderful staff
Comment from Hotel Management
17 Dec 2024 by Veronique Van Hulle, General Manager, Hotel Management
Dear Christian, Thank you for taking the time to share your review.It brings us great joy to know that your stay at Novotel Gent Centrum was a memorable one.We are thrilled that our dedicated team, the immaculate condition of our hotel, and the thoroughness of our housekeeping made a positive impact on your visit. Our staff takes great pride in offering a welcoming atmosphere for all our guests.However, we understand that locating suitable parking can sometimes be challenging. Our hotel does provide a private secured indoor parking, though spaces are limited and we recommend guests reserve through our website. In the event our parking is full, we suggest the nearby public parking “Vrijdagmarkt.”Nonetheless, your commendation of our prime location in the heart of Gent, just 350 meters from St Bavo's Cathedral, is greatly appreciated. We are pleased that this contributed to the enjoyment of your stay.We look forward to the opportunity of welcoming you back to Novotel Gent Centrum.Best wishes,We hope we will have the opportunity to see you again in the future. Best regards,Veronique Van Hulle, General Manager
by A verified traveler
Posted 11 Dec 2024
Hotel is ideally situated to explore Gent. Rooms were large and spacious and the hotel accommodated our request for quiet rooms. The staff were very helpful and I’d recommend to anyone wanting a hotel in the centre of the city.
Comment from Hotel Management
12 Dec 2024 by Veronique Van Hulle, General Manager, Hotel Management
Dear Martine, Thank you very much for your kind review.We are thrilled to hear about your satisfying stay with us at Novotel Gent Centrum.We are delighted that you appreciated the spaciousness of our rooms, the peaceful atmosphere we strive to provide, and the high level of assistance from our team. It's great to know our central location served as an ideal base for your exploration of Gent. Your commendations are truly encouraging for us.It would be a pleasure to welcome you back. Best wishes,Veronique Van Hulle, General Manager
by A verified traveler
Posted 12 Nov 2024
The staff we were wonderful - they responded to an advance email requesting a walk in shower immediately.Room very comfortable & spotless with good bed & then excelled themselves as when I got to train station to leave I realized my phone had slipped out of my pocket in back of cab. On it were my Eurostar tickets & all personal & banking stuff - I called the hotel who immediately called the cab company & alerted the driver who found the phone & brought it back to station - disaster averted - I couldn’t praise them enough nothing to much trouble - outstanding service in great stay
Comment from Hotel Management
13 Nov 2024 by Veronique Van Hulle, General Manager, Hotel Management
Dear Anne, We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear about your positive experience at Novotel Gent Centrum.We are delighted that you appreciated the prompt response to your advance email, the comfort and spotlessness of your room, as well as the quality of the bed provided. It is heartening to know that our efforts to reunite you with your lost phone were successful and that you found our service to be outstanding. Our team takes great pride in ensuring a seamless and enjoyable stay for our guests.We hope to welcome you and your family back to our hotel in the near future. Kind regards,Veronique Van Hulle, General Manager
by A verified traveler
Posted 31 Oct 2024
Hotel is near trams and bus stops. Walkable to many tourist attraction and restaurants. Best with family too.
Comment from Hotel Management
4 Nov 2024 by Veronique Van Hulle, General Manager, Hotel Management
Dear Ilene, Thank you very much for your kind review.We are thrilled to hear that your stay at Novotel Gent Centrum was so memorable.We are delighted that you enjoyed the convenient location of our hotel, the suitability for families, the impeccability of our rooms, the condition of our establishment, the attentive service provided by our team, and the amenities available during your visit. It is great to know that our efforts to maintain high standards in cleanliness and guest satisfaction are appreciated. Being situated in the heart of Gent, merely 350 meters from St Bavo’s Cathedral and close to various tram and bus stops, we take pride in offering a prime location for our guests to explore the city.It would be a pleasure to welcome you back. Best wishes,Veronique Van Hulle, General Manager
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Veronique Van Hulle, General Manager, Hotel Management
Beste San Yin, Hartelijk dank voor deze enthousiaste beoordeling.We lezen met plezier dat u een fijn verblijf had bij ons en tevreden was met de service.Graag tot een volgende keer!Met vriendelijke groeten,Veronique Van Hulle, General Manager
by A verified traveler
Posted 19 Oct 2024
Great central location. Nice room. Good breakfast choices. Nice bar too.
Comment from Hotel Management
22 Oct 2024 by Veronique Van Hulle, General Manager, Hotel Management
Dear Martyn, Thank you very much for this kind review of your recent stay.It brings us immense joy to know that your time with us was enjoyable.We are delighted that you appreciated the prime positioning of our hotel, the comfort of your room, the variety of breakfast options, and the ambiance of our bar. It is wonderful to learn that our commitment to maintaining room cleanliness and providing top-notch service was evident during your stay. Your satisfaction regarding the room amenities further fuels our dedication to offering a memorable experience.We look forward to seeing you again soon.Best regards,Veronique Van Hulle, General Manager
by A verified traveler from San Francisco
Posted 3 Oct 2024
The soundproofing is very bad, since the keys are physical and the doors slam shut automatically, the place is very loud. It’s not for light sleepers. And wifi signal is very poor and keeps shutting off. I don’t recommend
Comment from Hotel Management
5 Oct 2024 by General Manager, Hotel Management
Dear Anthony, Thank you for taking the time to share your review.We are pleased that you found the cleanliness of our rooms to be satisfactory, and appreciated the amenities we provide.However, we regret to hear that certain aspects of your stay did not meet your expectations. We understand the importance of a restful environment and we are sorry to hear that the soundproofing was not to your satisfaction. Our hotel is designed with double glazing and soundproof doors to ensure a quiet atmosphere, and we provide earplugs for our guests who are more sensitive to noise. Additionally, we apologize for any inconvenience you may have experienced with the Wi-Fi signal. We strive to offer reliable internet service and will look into this matter further to ensure our service quality remains high.We hope you were able to appreciate our prime location in the heart of Gent, just a short walk from St Bavo’s Cathedral and other local attractions.We hope we will have the opportunity to see you again in the future. Best regards,Veronique Van Hulle, General Manager
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Veronique Van Hulle, General Manager, Hotel Management
Dear Lorna, Thank you very much for your kind review.We're pleased that you had a pleasant stay with us and appreciated our high standards.It would be a pleasure to welcome you back. Best wishes,Veronique Van Hulle, General Manager
by A verified traveler
Posted 2 Oct 2024
Thus was our favorite place to stay out of the 6 total hotels on our trip. Excellent service and Ghent is an amazing area. 10/10
Comment from Hotel Management
3 Oct 2024 by Veronique Van Hulle, General Manager, Hotel Management
Dear Charles, Thank you very much for this kind review of your recent stay.We are truly glad that your time with us was so memorable. We are delighted that you appreciated the impeccable cleanliness of our rooms, the state of our hotel, and the amenities provided. It's great to hear that our service made a lasting impression on you, and that Ghent's charm contributed to your wonderful experience. We pride ourselves on maintaining high standards in every aspect of our hospitality, from the comfort of our well-appointed rooms to the friendliness of our team.We look forward to seeing you again soon.Best regards,Veronique Van Hulle, General Manager
by A verified traveler
Posted 1 Sep 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Veronique Van Hulle, General Manager, Hotel Management
Dear Claire,We appreciate you taking the time to share your feedback with us.We regret that your stay with us did not meet your expectations fully. We continuously strive to provide excellent service and comfort to all our guests, so we would welcome the opportunity to discuss your experience in more detail. Please feel free to contact us directly at your convenience.We hope to have the chance to welcome you back for a more enjoyable experience in the future.Best regards,Veronique Van Hulle, General Manager
