Ratings based on 977 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Brighton
Posted 24 Nov 2024
Amazing location! Beautiful and comfortable room. Easy check in. Only con would be to be better informed about parking prior to arrival
by A verified traveler
Posted 18 Nov 2024
Fantastic location right next to the old town hall. Very walkable to many restaurants and shops. Very nice hotel and rooms - super quiet, modern, clean, and a lovely bathroom with modern amenities.
Comment from Hotel Management
22 Nov 2024 by Thom Ouwendijk, Hotel Management
Dear Ms. Sascha,Thank you for sharing your experience about the NH Collection Gent on Expedia.com!We are delighted to read that our fantastic location, n rooms and modern bathroom made your stay in Ghent so wonderful. I am pleased that our efforts to exceed expectations were successful and that we were able to make every moment in our hotel a memorable one.It was our pleasure to welcome you to our hotel and we hope to do so again in the near future.With kind regards,Thom Ouwendijk – Guest Relations Manager
by A verified traveler
Posted 7 Nov 2024
Very well located for town centre.
Comment from Hotel Management
11 Nov 2024 by Thom, Hotel Management
Dear Ms, Kathleen,First and foremost, thank you for your wonderful review! It was a pleasure to read how much you enjoyed the location which NH Collection Gent offers. We are delighted to read that we were able to provide you with the Extraordinary Experience that we aim for!It would be an honour to welcome you back again in the near future.Kindest regards,Thom Ouwendijk – Guest Relations Manager
by A verified traveler
Posted 26 Oct 2024
This hotel was truly wonderful! All of the staff were helpful; the rooms were large, comfortable, and clean; and its location was perfect!
Comment from Hotel Management
3 Nov 2024 by Thom , Hotel Management
Dear Bethany,First of all, I would like to thank you for sharing your experience on Expedia.com. What a delightful review! I am pleased to read that you enjoyed your time in Ghent and that we have been able to assist in making it special. Thank you for your kind words about our large rooms and the service received from our friendly team. Your enthusiasms is truly visible in them and I will be sure to share them with the team. The next time you will be in Ghent, we sincerely hope you will stay with us again.With kind regards,Thom OuwendijkGuest Relations Manager
by A verified traveler
Posted 24 Oct 2024
Lovely property, spacious room, would stay again. Also, the NH staff in Bruge was lovely too we nipped in to ask for help at the reception as we was staying at the Gent hotel and they was happy to help even though we was not staying there. Would recommend the NHs.
Comment from Hotel Management
3 Nov 2024 by Thom, Hotel Management
Dear Georgia, Thank you for using this website to share your experience with NH Collection Gent!We are very grateful for your kind words and to receive your recommendation. We are happy to read that you were able to enjoy the spacious rooms and our property during your stay. We truly look forward to welcoming you again in the future!With kind regards,Thom Ouwendijk – Guest Relations Manager
by A verified traveler from Westminster
Posted 5 Oct 2024
Great property, perfect location, the best staff and all was so clean. They do have a buffet set up for breakfast and we were able to get a glass of wine but there was no actual bar. Certainly would stay at this property again!!
Comment from Hotel Management
10 Oct 2024 by Thom, Hotel Management
Dear Joan,Thank you for sharing your experience at NH Gent Belfort with us.I am happy to read that you enjoyed the hotel, location and our staff!It is wonderful to hear that we were able to make your stay so special that you would like to visit us again in the future.I speak on behalf of the entire team when I say; it would be an honour to welcome you back again, at the soon to be NH Collection Gent!With kind regards,Thom Ouwendijk - Guest Relations Manager
by A verified traveler
Posted 2 Oct 2024
Only problem with the hotel was the renovation work in progress, making it noisy at times and temporary flooring in places
Comment from Hotel Management
10 Oct 2024 by Thom, Hotel Management
Dear Robert,Thank you for taking the time to share your experience about NH Gent Belfort.However, we realise that we did not meet your expectations. We understand from your review that we did not fully meet our expected high standard service during your stay.We appreciate your understanding and patience during our renovation period. We apologise for the caused inconvenience during your stay.These renovations are part of our ongoing efforts to improve our facilities and enhance the guest experience. We strive to minimise any disruptions and maintain a comfortable environment for all our guests. However, we understand that it may not have been ideal for your during this time.If you give us the opportunity to regain your trust after our renovation is finished, we will gladly offer you the best that our guests enjoy every day.Kind regards,Thom Ouwendijk - Guest Relations Manager
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
10 Oct 2024 by Thom, Hotel Management
Dear Jennifer,On behalf of the entire team, I would like to sincerely thank you for your rating of a 5 out of 5!Such a high rating can only mean an incredible compliment to the team’s effort and I will make sure to share it with them. It would be our pleasure to welcome you back again in the near future, in the soon to open NH Collection Gent!Kind regards,Thom Ouwendijk - Guest Relations Manager
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
10 Oct 2024 by Thom, Hotel Management
Dear Nabih,First of all, I would like to thank you for rating NH Gent Belfort on Expedia.com.How wonderful that we were able to give you an experience that suited such a high rating. This is a compliment to all the efforts our team makes for an extraordinary experience. You can stay assured that your high rating will be shared with them. We would be honoured to welcome you back again in the near future, in the soon to open NH Collection Gent!Kind regards,Thom Ouwendijk - Guest Relations Manager
by A verified traveler
Posted 18 Sep 2024
Perfect for visit to gent
Comment from Hotel Management
10 Oct 2024 by Thom, Hotel Management
Dear Mr. Anthony,Thank you for sharing your experience at NH Gent Belfort with us on Expedia.com.I am pleased to read that you have enjoyed your stay with us.We would be delighted to welcome you again in the nearby future, in the soon top open NH Collection Gent!Kind regards,Thom Ouwendijk - Guest Relations Manager
