Ratings based on 981 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Kinga, Hotel Management
Thank you for taking the time to respond to our survey. We find that guest feedback is very important and helps us to improve as a whole. I noticed you rated us low. That very seldom happens at our property. Our team is something we are extremely proud of. In order to make your next stay exceptional please allow us to improve our services, by correcting the flaws you had during your stay. Please contact me regarding the issues you had. We work hard to make sure our team keep each and every guest happy, my apologies. I hope you consider staying with us again. We'd love to have you as our guest the next time you are in Gettysburg. Thank you and have a great day.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Kinga, Hotel Management
Thank you for giving us a perfect rating and please recommend our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
by A verified traveler from Guilford
Posted 9 Nov 2024
Staff was friendly and helpful, rooms were clean.
Comment from Hotel Management
11 Nov 2024 by Kinga, Hotel Management
Thank you for giving us a perfect rating and please recommend our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Kinga, Hotel Management
Thank you for giving us a perfect rating and please recommend our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
by A verified traveler
Posted 31 Oct 2024
The hotel was nice except for a few things. The elevators would kind of jolt bang and knock which made me a bit uneasy. The bottom of the pool have a brownish stain to it. The assigned room smelled like old urine. The front desk staff was helpful and sorted out our room issue.
Comment from Hotel Management
5 Nov 2024 by Kinga, Hotel Management
Thank you for selecting the Hilton Garden Inn Gettysburg as your “Home away from Home” during your visit to our historic town! We appreciate being your preferred hotel! I would like to first and foremost like to apologize for the experience you had while visiting our property. I will address your feedback directly with our team. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
by A verified traveler from Livermore
Posted 31 Oct 2024
I’ve stayed in over 60 hotels in the past year and this was the first where they wanted to charge me an additional $25 for requesting to check in 87 minutes early. There was no one in the parking lot or the lobby, and she confirmed my room was in fact ready. Pathetic customer service. I was just getting off my motorcycle and had to change in the men’s bathroom instead of my waiting room. I don’t care about the $25, but I do care about the greed. I won’t be back.
Comment from Hotel Management
31 Oct 2024 by Kinga, Hotel Management
Thank you so much for staying at our hotel during your visit to Gettysburg. As a destination market, we and other hotels and businesses in town adjust our prices based on multiple factors. Seasonality and special events are some of them. We offer a great value for the price. All additional charges for either pets or early check-in fee are based on additional expenses we as a business have to cover. Guaranteed check-in time for our hotel is 3pm. If you are looking to check in for example at noon and use the room for additional 3 hours there is a cost associated with that for us and that is way we charge a small fee of 25 dollars to offset the cost. We hope you will consider us again in Gettysburg.
by A verified traveler
Posted 31 Oct 2024
Was pleasant stay with very helpful staff
Comment from Hotel Management
31 Oct 2024 by Kinga, Hotel Management
We can't ask for much better than this! Thanks for the awesome review. It's great to hear you enjoyed so many aspects of your stay, not least of all our fantastic staff. We are grateful to be your first choice in Gettysburg and look forward to having you back again soon.
by A verified traveler
Posted 30 Oct 2024
Only stayed 1 night for Parents Weekend at Gettysburg. The breakfast was resort-worthy and as a Hilton Honors member we also were able to order from the menu as well as take from buffet. This made a huge difference in our stay, did not need to eat lunch. The rooms were basic, mattresses on beds were too soft for my taste but room and hotel was clean. Front desk check in was easy, staff was polite. Hotel nicely decorated for fall season including an small outdoor firepit. Surrounding area is Giant shopping strip mall so not much to walk to. Entrance to hotel needs to be more clear. You need enter before the sign.
Comment from Hotel Management
31 Oct 2024 by Kinga, Hotel Management
We are so happy to provide the service that exceeded your expectation as this is our ultimate goal :) Please visit us again when your travel planes bring you back to our beautiful town!
by A verified traveler
Posted 20 Oct 2024
Good
Comment from Hotel Management
22 Oct 2024 by Kinga, Hotel Management
We are so happy to provide the service that exceeded your expectation as this is our ultimate goal :) Please visit us again when your travel planes bring you back to our beautiful town!
