Ratings based on 230 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024 on Hotels
by A verified traveler
Posted 3 Mar 2024
Pros: Location was great. It got loud at night with the party buses and events, but we didn't mind. Overall clean and good AC/fan in the rooms.
Cons: Hotel is outdated. Great for if you're just looking for a place to sleep. Construction next door. Breakfast was mediocre. Pool did not look swimmable which was a huge disappointment. It had an odd colour dust (presumably from all the construction).
**Side note: I was travelling with my husband and 1year old baby.
by A verified traveler
Great hotel in a great location !!
Posted 21 Feb 2024 on HotelsGreat hotel , great location , tasty breakfast and most importantly a very courteous and helpful staff
Comment from Hotel Management
21 Feb 2024 by Mr Michel, Hotel Management
Dear Sir:We'll tell all of them about your good comments, thank you so much for this wonderfull review, always welcome to Cartagena.
by A verified traveler
Posted 22 Jan 2024 on Hotels
Comment from Hotel Management
22 Jan 2024 by Mr, Hotel Management
Dear Mr GrondinThanks you very much for choosing our hotel . We are pleased that you enjoyed your stay.
by A verified traveler from Pompton Plains
Posted 15 Jan 2024
Buen lugar para vacaciones
by A verified traveler
Posted 8 Dec 2023
heavy construction around the area which is out of control of the property. but it is located right on the town center where there is major traffic including the party buses. so it is quite loud.
by A verified traveler
Posted 30 Nov 2023
Staff were very helpful and friendly. Just outside city wall and surrounding streets were lively with shops and cafes
by A verified traveler
Posted 16 Aug 2023
Nice hotel in the heart of the city within walking distance of pretty much everything. Only complaint would be the construction going on outside, but aside from that everything was great !
by A verified traveler
Posted 6 Aug 2023
I don't fault the hotel for construction going on right outside the hotel, it needs to be done. What really set me off was when I tried to check in, after confirming TWICE before arriving, being told everything is OK, they tried to give me a room that was NOT what I reserved. They had the nerve to tell me, "well, that's what happens when you don't book directly with us." Not a good way to start my trip. After having to raise my voice and express my disgust with everyone watching, they gave me a room that was only a little better than what I was getting when I first arrived. It was NOT the room I booked and confirmed. The hotel smelled badly everywhere outside the room. Really treated poorly. I won't be back again.
by A verified traveler
Posted 6 Aug 2023
