Ratings based on 350 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Oct 2024
Very convenient and short drive to downtown Madrid
by A verified traveler
Posted 20 Aug 2024
by A verified traveler
Posted 27 Jul 2024 on Hotels
by A verified traveler
Posted 25 Jul 2024
It felt very uncomfortable and unsafe also very tight. Very unperfesional and very unreasonable staff with terrible attitude.
Comment from Hotel Management
26 Jul 2024 by Front desk manager, Hotel Management
Dear,You arrived at the hotel with a little girl, you said you didn't like the type of hotel without actually staying, that you were going to go to a hotel near the airport, you wanted free cancellation, we reduced your expenses to just one night, you gave us Thanks for the efforts. Why now you tell us this????why we are unprofessional? what was our terrible attitude?...it is not fair....
by A verified traveler
Posted 23 Jul 2024 on Hotels
Excellent. Appropriate for my family of 4. Cleaning every day. Parking. Close to the main highways. Recommended.
by A verified traveler
Posted 5 Jul 2024
Morning front desk staff was very nice and helped us with bus info while afternoon staff was quite rude when asking questions, hotel is veryyy inconveniently located in regards to transportation, one has to take a bus that comes every 30mins to get to metro and then to take the bus back, you have to get dropped off at the bridge across the freeway and cross the freeway to walk over to the hotel
by A verified traveler
Posted 24 Jun 2024 on Hotels
Very basic
by A verified traveler
Posted 17 May 2024
Visiting from Connecticut, USA. The best part of my stay was the staff. Miguel at the Front Desk was excellent. Very friendly and helpful. He went above and beyond to accommodate us. Ary and Lola at the dining area were great. The hotel needs update on the key lock and other amenities. I will give the 5 star for the nice staff they have, and for the cleaness. Not so much for the hotel appearance.
by A verified traveler
Posted 24 Apr 2024
The staff were friendly but the hotel itself was rough. The doors in the hotel are hard to open and close, the key to open the hotel room was hard to lock and open, and there were mosquitos and ants. Also it stated laundry service which was the main reason of me booking this hotel but when i asked, i was told there wasn't any laundry service onsite.
Very thin walls. I could hear the folks next door having intercourse all night that i could not gain any rest.
I had to check out early the next day to book a different hotel elsewhere.
by A verified traveler from Chicago
Posted 7 Dec 2023
Property very old. Phone did not work. Heat did not work. Phone listed on wxpidia is incorrect. Front desk too far away so had to drive back to inform the desk of heat issues in the room. Would not stay in this hotwl even for free.
