Ratings based on 461 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Wonderful stay!
Posted 12 Mar 2020 on HotelsWonderful experience! A stately & historical large ryokan nested on the eastern hill slope of Gero town. My second stay at this ryokan & will continue to stay there next time I am in Gero. Very good vista of the town in the morning or evening. Very large garden & landscape, with tall tress & seasonal flower trees.or bushes.. a beautiful & varied feast for the eyes & senses if one come at different seasons... Has its own hotel museum to showcase it's checkered history & early artifacts, etc. just like many other ryokans with a long historical tradition.
Onsen water is alkaline typical of Gero & has that silky smooth feel. Food & service is good as expected.
If one is in Gero, this is a ryokan that one should stay at least one night to experience Gero ambiance..
by A verified traveler
Excellance
Posted 14 Feb 2020 on HotelsAmazing experience. Excellent service. Free shuttle to the hotel upon arrival and departure. Breakfast and dinner included were delicious. Facilities were well maintained. Enjoyed a very relaxing vacation. Can't wait to visit again.
by A verified traveler
Posted 8 Jan 2020 on Hotels
Room , food and service were fantastic but the rest of the hotel facilities are living in its past glory,
by A verified traveler
Posted 31 Dec 2019
Great place and great staff. we have had a very great time here
by A verified traveler
Posted 18 Dec 2019 on Hotels
by A verified traveler
Posted 27 Nov 2019 on Hotels
by A verified traveler
Posted 19 Nov 2019 on Hotels
by A verified traveler
Posted 22 Oct 2019 on Orbitz
by A verified traveler
Speechless with hospitality and food!!
Posted 23 Aug 2019 on HotelsTheir hospitality is superb!! Traditional japanese breakfast and dinner in the room were very tasty!! The hida beef shabu shabu was unforgettable! Shout to Suehiro for his top notch service during dinner preparation and his very good english! Staff in reception has also treated us with unforgettable hospitality experience!! We will definitely come back! The Momiji room is definitely worth it, specially the outdoor private onsen bath!!
by A verified traveler
Posted 13 Jun 2019
Excellent famous onsen ryokan visited by two previous emperors. Excellent service, rooms are traditional tatami mat rooms but with nice views of Gero town below and the surrounding greenery. Traditional but with character and Japanese flavour. Dinner and breakfast are set courses and excellent in presentation and flavours. Separate men and women onsen baths have large indoor pools and smaller but very beautiful rock garden style outdoor pools - very relaxing to sit in outdoor pool looking up at the night sky stars.
