Ratings based on 531 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Restaurant manager does NOT dare to manage noisy diners who were obviously a disturbing to others in the same limited space. Not the right attitude even though the customers are fellow Japanese.
by A verified traveler
Posted 31 Oct 2024
Very quiet and safe. Traditional Japanese atmosphere. We love it very much.
by A verified traveler
Posted 8 Oct 2024
Beautiful, restorative… serene.
by A verified traveler
Posted 29 Jul 2024 on Hotels
by A verified traveler
Posted 23 Jul 2024
Onsen is good
by A verified traveler
Posted 24 May 2024 on Hotels
酒店地方大，分三幢，舒服，任何時候都可以浸溫泉。自助早餐水果不多，算不錯
by A verified traveler
Posted 16 Mar 2024
How do I put this? I wish I could stay there for more days. It was so relaxing and worry free staying there. Room was clean, staff were top notch, all the details were just perfect!
by A verified traveler
Posted 10 Mar 2024 on Hotels
by A verified traveler
Great hot spring in Sumeikan after each meal
Posted 6 Mar 2024 on HotelsIt was wonderful stay at Sumeikan and enjoyed three different public bath with my wife. The stffs are friendly and it was nice experience for twin beds and Japanese style hot table with tadami floor. However, my room was mountain view and we were nat able to enjoy brookview this time.
by A verified traveler
Posted 31 Jan 2024
It was our first staying at a Ryokan, we enjoyed our stay because our rooms are big and comfortable. The morning bath at the open air bath during sub zero temperature was my most unforgettable experience. Would definitely visit again when I go back to Japan.
