Ratings based on 79 Verified Reviews

3.4 out of 5
83% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 10 Nov 2024
The Staff is extraordinary! They accommodated all our needs and requests. We loved our stay. Breakfast was delicious. Staff continued to fill the buffet so no one was left without.
Comment from Hotel Management
11 Nov 2024 by Management, Hotel Management
Thank you very much for your review of your recent stay at our hotel and we hope to see you back some.
2 out of 5
by A verified traveler

Posted 13 Sep 2024
Not enough towels in the room. Shower head was leaking. Lamp didn’t work. No plug for the kettle. Overall no attention to detail.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Aug 2024 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 31 Jul 2024 on Hotels
1 out of 5
by A verified traveler

Waiting for refund.

Posted 22 Jul 2024 on Hotels
No water when I booked in, had to book out the second night. Hotel did not make any arrangements due to water cut. I was informed it would continue the week. No water for toilets or shower. I was informed to contact hotels.com for refund. Virtual assistant not able to assist. Did not receive any feedback. Waiting for refund
5 out of 5
by A verified traveler

Posted 5 Jun 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by J, Hotel Management
Good day ,Thank you for taking the time to give us feedback about your stay we are happy that you had a wonderful stay and we hope to have you in the near future .Yours Sincerely St Andrews Hotel and Spa
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Apr 2024 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Mar 2024
2 out of 5
by A verified traveler

Posted 5 Jan 2024 on Hotels
Not so good. Better care could be taken of the rooms - however poorly designed.
3 out of 5
by A verified traveler

Posted 12 Nov 2023 on Hotels
Reception staff are useless
Comment from Hotel Management
28 Nov 2023 by Jane , Hotel Management
Good day ,Thank you for taking the time to give us your feedback ,we are sorry that your experience was bad ,we have addressed the issue with the relevant department and everything was sorted .We hope you will consider staying with us in the near future .Kind regards
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