Ratings based on 991 Verified Reviews
3.1 Room cleanliness
3.2 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Hhhhhhhh
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Nothing
Comment from Hotel Management
20 Nov 2024 by Hotel Management , Hotel Management
Dear Denadra, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Our goal is to ensure every guest has a pleasant and comfortable stay, and we are committed to making improvements based on your input. We hope you’ll consider staying at Extended Stay America again and give us another opportunity to provide a better experience. Sincerely,Hotel Management
by A verified traveler
Posted 17 Nov 2024
by A verified traveler from Oxon Hill
Posted 10 Nov 2024
Olía demasiado a cigarro, algunas partes de la habitación estaban sucias.
Comment from Hotel Management
11 Nov 2024 by Hotel Management , Hotel Management
Dear Maria G, Thank you for your feedback regarding your recent stay. We apologize for the cigarette smell and any areas that were not up to our cleanliness standards. Providing a fresh and clean environment is very important to us, and we’ll be reviewing our housekeeping practices to ensure improvements are made. Your comments help us refine our services and make each stay more comfortable. We appreciate your understanding and look forward to welcoming you back for a better experience.Sincerely,Hotel Management
by A verified traveler from orange
Posted 6 Nov 2024
Stayed a night for business and it was just a great place. Very clean, everyone is very friendly. They accommodated my 36 foot box truck and there was food (restaurants) everywhere. Also it’s behind a TopGolf so that was cool.
by A verified traveler
Posted 4 Nov 2024
I wish the little kitchenette had 2 plastic wine glasses, and a hair dryer in the bathroom. 😡😭😠
Comment from Hotel Management
4 Nov 2024 by Hotel Management , Hotel Management
Dear Cheryl, Thank you for your feedback. We appreciate your suggestions regarding additional kitchen items and a hair dryer. Our goal is to enhance the guest experience, and your input helps us identify areas for improvement. We hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 13 Oct 2024
The ‘grab and go breakfast’ was a nutrigrane bar or a prepackaged muffin. Facility was not as described on the web site. Very low end. Old and shabby.
Comment from Hotel Management
15 Oct 2024 by Hotel Management , Hotel Management
Dear Paul, Thank you for your feedback. We apologize for not meeting your expectations regarding our breakfast offerings and facility conditions. We’re working to improve our amenities and ensure they better align with guest expectations. Your comments about the facility have been noted and will help us with our upcoming improvements. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
by A verified traveler
Posted 12 Oct 2024
by A verified traveler
Posted 3 Oct 2024
I stayed for a week, in town for a wedding and to visit family and friends in the area. While thankful for the location, and the fact I was given the requested bottom floor room as I am handicap, the place was just filthy! The floors were disgustingly dirty! The tub I had to clean before using, and was so dangerously slippery ( they need to put down some non slip tape.)
I had to go to the office and request more towels on day 4, and had to request a roll
Of toilet paper on day 5! ( you would have thought I was asking for $1000! So rude!)
Never even saw the “breakfast “ the office is one small room and I was never given any information of where breakfast is served at check in. (Not that I would have eaten it anyway)
Seems there are many people that are “living” at the hotel which is sad, and I do feel bad for them, because as paying guests all should be treated with respect and dignity, and housekeeping Should at least check rooms for towels and toilet paper daily!!
Won’t stay there again. Won’t recommend anyone to stay there.
Comment from Hotel Management
4 Oct 2024 by Hotel Management , Hotel Management
Dear Terri, Thank you for sharing your detailed feedback. We sincerely apologize for the cleanliness and service issues you encountered during your stay. Your comments are important, and we will address the housekeeping and communication concerns with our team to ensure improvements. We regret that your experience was not as it should have been and appreciate your understanding. We hope your future travels bring more positive experiences.Sincerely,Hotel Management
