Ratings based on 479 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Paid top dollar and got the 2 bedroom Apartment only to find it was very dusty and smelled mouldy, the stove also did not work so I was not able to make any of my own food for the entire stay.
by A verified traveler
Posted 14 Oct 2024
The check in staff had my room ready by 1230, due to my early arrival and were very accommodating.
The view of the ocean, priceless.
Comment from Hotel Management
18 Oct 2024 by MT, Hotel Management
Thank you for taking the time to tell us about your experience at the Mantra Geraldton. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your review, and it is our hope that you will give us the opportunity to serve you in the near future.Sincerely,The Mantra Team
by A verified traveler from Belmont
Posted 6 Oct 2024
Pleasant
Comment from Hotel Management
18 Oct 2024 by MT, Hotel Management
Thank you for taking the time to tell us about your experience at the Mantra Geraldton. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your review, and it is our hope that you will give us the opportunity to serve you in the near future.Sincerely,The Mantra Team
by A verified traveler
Posted 26 Aug 2024
The 2 bedroom 2 bathroom unit I stayed is in good condition, spacious and clean.
But the staff, from check in, dining through check out... may need more training as any of them cannot answer guest's stardard queries, example : member's benefit, check out time, extra charge even early check out at 8:45am.
Staffs at the restaurant also cannot response to queries, like what is the fish / soup of the day, or how many pieces of nugget in a dish etc. They would first to answer "i don't know" immediately, until we insisted to check with the chef.
Comment from Hotel Management
2 Sep 2024 by The Mantra Team, Hotel Management
We very much appreciate your comments regarding your stay at the Mantra Geraldton. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,
by A verified traveler
Posted 14 Aug 2024 on Wotif
Central location
Comment from Hotel Management
20 Aug 2024 by The Mantra Team, Hotel Management
We very much appreciate your comments regarding your stay at the Mantra Geraldton. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, Sincerely,
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by The Mantra Team, Hotel Management
We very much appreciate your comments regarding your stay at the Mantra GeraldtonIt is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, Sincerely,
by A verified traveler
Posted 28 Jul 2024
Upon checkin room was untidy bed not made properly sheets dirty... complained and immediatly received free upgrade and late check out so hotel staff were great, roim end up being amazing thanks mantra
Comment from Hotel Management
29 Jul 2024 by The Mantra Team, Hotel Management
We very much appreciate your comments regarding your stay at the Mantra Geraldton. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, Sincerely,The Mantra Team
by A verified traveler from Perth
Posted 12 Jul 2024
The property is in a fabulous location and is great, but sadly the owner of the unit we were staying in has NOT kept up the maintenance. This is not the responsibility of Mantra, they only service and organize the accommodation. Despite this, the cleanliness of the apartment was good, although there were stains on the carpet and a serious water leak from the main bedroom window causing dripping all night and wet carpet near it. Mantra advised they were contacting the owners.
Comment from Hotel Management
15 Jul 2024 by The mantra team, Hotel Management
Thank you for your review! We love all feedback. We hope we get to see you again soon and provide you with an amazing experience
by A verified traveler
Posted 7 Jul 2024 on Wotif
Cleaning was not up to standard considering I paid for a premium property.
Every member of my family was left with bronchitis and extreme sinus infection due to the excessively dusty surfaces through majority of the property
The spa pool smelt like mould and algae and had insufficient amount of chloride added to the water to be at a safe swimmable status
The mantra name has been tainted in comparison to the excellent namesakes nationwide.Try to avoid staying here if you can help it
Comment from Hotel Management
9 Jul 2024 by The Mantra Team, Hotel Management
We very much appreciate your comments regarding your stay at the Mantra GeraldtonIt is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, Sincerely,
by A verified traveler
Posted 7 Jul 2024 on Wotif
Easy check in. Secure parking. Not sure it was great value for the price but did the job. Rooms clean but tired, especially bathroom. Room was roadside so a bit of noise from passing cars and pedestrians. Foxtel did not seem to be available as advertised and couch not particularly comfortable.
Comment from Hotel Management
9 Jul 2024 by The Mantra Team, Hotel Management
We very much appreciate your comments regarding your stay at the Mantra GeraldtonIt is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,Sincerely
