Ratings based on 335 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 28 May 2023
So many options for breakfast. Even fresh lemon for tea. Room clean and comfortable. Check in and out very easy. Was able to park right in front of hotel at no charge but they also have covered parking for a fee.
Comment from Hotel Management
1 Jun 2023 by Jeannette Baldisseri - Direktorin, Hotel Management
Dear Marlene,Thank you for your review. We are pleased that you enjoyed the abundant breakfast buffet and found your room to be clean and comfortable. We recognize that convenience is important to our guests, so we are pleased that you found the check-in process was easy and you were able to park right in front of the hotel at no charge. We also offer covered parking for a fee if needed.We appreciate your kind words and look forward to welcoming you back in the near future! Thank you for choosing Hotel Mercure Gera City!Best regardsJeannette BaldisseriHotelmanagement
by A verified traveler
Posted 26 Feb 2023 on Hotels
Comment from Hotel Management
28 Feb 2023 by Jeannette Baldisseri - Direktorin, Hotel Management
Sehr geehrte Emira,mein Team und ich bedauern sehr, dass Ihnen Ihr Aufenthalt im Mercure Hotel Gera nicht in guter Erinnerung geblieben ist. Unser Ziel ist es, allen Gästen einen angenehmen und schönen Aufenthalt in Gera zu bereiten. Gern lernen wir dafür aus Fehlern, um unsere Serviceleistungen für unsere Gäste zu verbessern. Es wäre daher sehr schön, wenn Sie uns mitteilen würden, was Sie zu dieser Bewertung geführt hat.Wir danken Ihnen und wünschen Ihnen alles Gute!Herzliche Grüße aus GeraJeannette BaldisseriHoteldirektion
by A verified traveler
Posted 13 Sep 2022 on Hotels
by A verified traveler
Filthy and NOT handicap friendly at all.
Posted 4 Nov 2021 on HotelsI booked this hotel because of their very nice accessibility to wheelchairs. I am in an electrical wheelchair and my own lift and toilet chair.
Arriving at the hotel we got a room with no roll-in shower. We went to ask for a roll-in shower room as it was promised in the hotel description and got told that none of their rooms had roll-in shower, despite their description. When we asked for their handicap van parking, we got told they only had a normal parking basement with very limited height so their promise of a handicap van parking was also false. The room was old, worn down and not a pleasant experience. Also we were promised a gaming console that was not there. They promised Premium bedding and we got something far from that. In the middle of the night, my helper had to remove all the sheets to remove a plastic sheet, since he was bathed in sweat because of the plastic. In the morning we uncovered a matress with disgusting stains everywhere. it was so disgusting that it should have been thrown out 10 years ago. I am horrified and utterly disgusted by this place.
They also charged me for a breaklfast that I didnt get to, since I did not want to sit in their restaurant unshowered and dirty in the morning.
All in all one of the worst hotel experiences I have had in my life and I can NOT, under any circumstances recomment this place for anyone that valuie their money or are in a wheelchair.
The pictures on Hotels.com does NOT match the hotel at all. Far from 4 stars, maybe 2
by A verified traveler
Business stay for 6 nights
Posted 20 Oct 2021 on HotelsFantastic, clean and spacious hotel. Great rooms and good breakfast. Lovely little town too. Staff were friendly
by A verified traveler
Posted 4 Jul 2021 on Hotels
by A verified traveler
City stay
Posted 8 Mar 2021 on HotelsGood experience
Comment from Hotel Management
9 Mar 2021 by Thomas Nagel, Hotel Management
Dear Guest,
Thank you for your fantastic review! It was a pleasure to hear you enjoyed your stay. We are looking forward to seeing you again next time you visit our lovely city. Kind regards, Thomas Nagel, Hotel Manager.
by A verified traveler
Business stay
Posted 8 Mar 2021 on HotelsPleasant stay, good location.
Food is nice
Comment from Hotel Management
9 Mar 2021 by Thomas Nagel, Hotel Management
Dear Guest,
Thank you so much for taking the time to review. I am glad that you loved our central location and that our friendly staff were so helpful throughout your stay. We hope to see you again next time you visit Gera. Kind regards, Thomas Nagel, Hotel Manager.
by A verified traveler from Knaresborough UK
Posted 27 Jul 2020
Bedroom furniture rather old; unbelievably there was no glass or beaker in the room at all: Corona virus? But fair value for money.
