Ratings based on 156 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
Okay
Comment from Hotel Management
23 Sep 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Angel,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Georgetown, KY. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our stay being okay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 16 Sep 2024
by A verified traveler from Hartford
Posted 16 Sep 2024
The inn clearly used to have different branding & has been very well remodeled. The furniture & lighting is modern, with abundant outlets around the room & easy to clean surfaces. The king bed was high off the ground, so if that is an issue call them to ask about accessibility. The excellent pillows were the best, the bed simply comfortable, but the sheets were just adequate. The TV was poor but that's fine for the price I paid; unfortunately the universal remote that was designed to be fully washable didn't control all the features of the TV, so that made it hard to browse through the dozens of cable channels. The bathroom door didn't seem the correct choice of style. The one time I closed it I saw a hole had been kicked in, I made sure they knew it was already there. I choose to take a risk with this budget booking & it proved to be a great value, I usually have had good fortune with Red Roof inns. The lobby advertises cup noodles for $1 upon request, but was out of stock. This threw me, as I had already paid $1 for a drink that I felt would go well with it, & had chosen to settle for that & go to the Pizzeria in the morning instead of that night. The Pizzeria is separate, out front from the inn, & when I went in the morning it was good. I happened to see a lot of pretty dogs being walked, so it might be a good place for that.
by A verified traveler
Posted 15 Sep 2024
Good
Comment from Hotel Management
18 Sep 2024 by Melissa RediResponse Specialist, Hotel Management
Dear Fabián,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Wichita East. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We strive to provide all our guest with the best customer service and all the comforts of home, so I am elated to see we accomplished that with your visit. Thank you for your 5/5 rating. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 29 Aug 2024
The property is very clean and affordable!
Comment from Hotel Management
2 Sep 2024 by Jonathan RediResponse Specialist, Hotel Management
Dear Terri,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GEORGETOWN KY. It was great to read that you were pleased with the cleanliness of our property and the affordability. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,JonathanRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Aug 2024
These guys are TOP NOTCH!!
Comment from Hotel Management
2 Sep 2024 by Jonathan RediResponse Specialist, Hotel Management
Dear Terri,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GEORGETOWN KY. It was great to read that you were pleased with the service provided by our staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,JonathanRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Jul 2024
Terrible place
Comment from Hotel Management
31 Jul 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Jose,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Georgetown, KY. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SaneshaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Jul 2024
Nice and easy check in
Comment from Hotel Management
16 Jul 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Jessica,Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Georgetown, KY. I'm thrilled to read that you were pleased with the experience and the smooth check in process, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.The Red Roof team and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 Jun 2024
Comment from Hotel Management
2 Jul 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Raven, for taking the time to write a review of your stay at the Red Roof Inn Georgetown, KY. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Jun 2024 on Hotels
The scumbags that run this place will take very minor damages (in this case a tiny dirt stain on a bedsheet) and rip you off on your deposit. Avoid at all costs.
Comment from Hotel Management
29 Jun 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Jacob, for taking the time to write a review of your stay at the Red Roof Inn Georgetown, KY. Please accept our apologies for the inconvenience regarding the charges, know at RedRoof your feedback is appreciated and will be taken into consideration to makes changes. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
