Ratings based on 334 Verified Reviews
2.9 Room cleanliness
3.6 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2025
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Comment from Hotel Management
7 Jan 2025 by Hotel Manager, Hotel Management
Dear Tyrin,Thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jan 2025
Room smelt like weed even though it was a non-smoking room.
Comment from Hotel Management
1 Jan 2025 by Hotel Manager, Hotel Management
Dear Lance,We sincerely apologize for the odor you encountered in your room. This is not the experience we aim to provide, especially in our non-smoking rooms. We will investigate the situation and take the necessary steps to address it. We hope to have the opportunity to offer you a better experience in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 28 Dec 2024
Limited breakfast menu.
Comment from Hotel Management
30 Dec 2024 by Hotel Manager, Hotel Management
Dear Rory,Thank you for your feedback! We appreciate you sharing your thoughts on the breakfast menu. We're sorry to hear that it didn’t meet your expectations. We’re always looking for ways to improve and will take your comments into consideration as we review our options. We hope to provide a more varied selection during your next stay and look forward to the opportunity to serve you better.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Hotel Manager, Hotel Management
Dear Venice,Thank you for your stay and feedback. We are confident you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager
by A verified traveler
Posted 3 Dec 2024
Very nice place to stay with very nice staff.
Comment from Hotel Management
4 Dec 2024 by Hotel Manager, Hotel Management
Dear Katie,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay and found our staff to be very nice. Providing excellent service and a comfortable stay is our top priority, and we look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 17 Nov 2024
When we first arrived we had to wait like ten minutes until the front guest assistant decided to show up to check us in. Our room smelled like weed and we sprayed Lysol before going to supper. Once we came back the smell was even stronger so we had to get another room. This room was filthy and outlets and paint was hanging off the walls.
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Tiffany,Thank you for sharing your experience, and we sincerely apologize for the inconvenience you encountered. The delay at check-in, the odor in your room, and the condition of the second room are all concerning, and this is not the level of service we aim to provide. We will address these issues with our team to ensure better service and maintenance going forward. We hope you'll consider staying with us again under improved circumstances.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Dear Montasia,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager
by A verified traveler
Posted 22 Oct 2024
The property was clean
Comment from Hotel Management
23 Oct 2024 by Hotel Manager, Hotel Management
Dear Shaday,Thank you for your positive feedback! We're delighted to hear that you found the property clean. Our team works hard to maintain a high standard of cleanliness, and we appreciate your recognition of their efforts. We hope to see you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Oct 2024
We had lightning problem and they immediately changed our room. The air condition is working so loud
Comment from Hotel Management
21 Oct 2024 by Hotel Manager, Hotel Management
Dear Buket,We're glad to hear that our team was prompt in addressing the lightning problem by changing your room. However, we apologize for the loud air conditioning in your new room—it shouldn’t disrupt your comfort. Your comments will be shared with our maintenance team for review. We hope to provide you with a quieter and more enjoyable stay next time!Sincerely, Hotel Manager
by A verified traveler
Two star at best.
Posted 6 Oct 2024 on HotelsThe room wasn't exactly clean. The walls were in dire in need of new paint. Most of the electronics didn't work. We actually got locked out of our room (the latch caught on the door) and had to "break in" using tools provided by the front desk.
Comment from Hotel Management
7 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the cleanliness issues you encountered and the state of the walls in your room. It’s also concerning to hear about the problems with the electronics and the inconvenience of being locked out. We take these matters seriously, and your feedback will be used to address these issues with our maintenance team. We appreciate your patience during this situation and hope to provide you with a much-improved experience in the future.Sincerely, Hotel Manager
