Ratings based on 141 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.4 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
I am thankful to the general manager that went out of his way to make my stay enjoyable.
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 21 Oct 2024
Loved the food and the room was excellent
Comment from Hotel Management
22 Oct 2024 by Carlos Montenegro - General Manager, Hotel Management
Dear Mr. CowleyWas nice having you with at our Atlantic Ocean and City of Georgetown room/s view hotel. Our Staff and Management thanks you for the high score and your comments and rest assure we will continue to deliver to other future EXPEDIA guest with great accommodation, delicious and well prepare local and international food in our five restaurants. Have a great rest of the week.Sincerely,Carlos Montenegro C.H.A.General Manager
by A verified traveler
Posted 19 Oct 2024
There need a big mirror in the room
Comment from Hotel Management
19 Oct 2024 by Carlos Montenegro - General Manager, Hotel Management
Mr. FlauryGood afternoon, I have read you short note about the Waterfront Deluxe Room you received. On checking all our EXPEDIA patrons receive a personal welcome letter from my desk, on this letter (besides as I said welcoming you) I mention that during your stay our professional staff will be glad to make sure we provide you or deliver anything you may need or request, but, I realized by the score, you opted not to let us know how we could have assist you with an onsite portable eight feet by four feet mirror. Other EXPEDIA patrons have encounter during their stay how pleased they are with our fast services, comfortable accommodation and up to date facilities. In case in the near future, you come back, we have put you on our welcome back list and make sure a bigger mirror is on your Deluxe Room.Sincerely,Carlos Montenegro C.H.A.General Manger
by A verified traveler
Posted 13 Oct 2024
It’s ok
Comment from Hotel Management
13 Oct 2024 by Carlos Montenegro - General Manager, Hotel Management
Dear Mr. DeokiThanks for the review and score, we assume the Atlantic Ocean View from you room was up to expected standardsLooking forward to welcoming you back anytime soonSincerely,Carlos Montenegro C.H.A.General Manager
by A verified traveler
Posted 13 Oct 2024
I would totally stay again
Comment from Hotel Management
13 Oct 2024 by Carlos Montenegro - General Manager, Hotel Management
Dear Mr. Plummer.Thanks for selecting to our Downton hotel, we are very glad you enjoy the stay, and your City View Deluxe Room. We look forward to welcoming you back and have a great coming weekSincerely,Carlos Montenegro C.H.A.General Manager
by A verified traveler
Posted 12 Oct 2024
It felt quite cozy and the ambiance was quite nice. Love the peace and tranquility amongst the trees, birds and butterflies.
Comment from Hotel Management
12 Oct 2024 by Carlos Montenegro - General Manager, Hotel Management
Dear Mr. MagendraYou left and already miss you, thanks for the high score and honest comments, yes, your Deluxe Room was assigned to Garden area view, and we are glad you enjoy the daily surrounding, on your near future visit we will make sure we have same room for youA lovely weekend and thanks for your timeSincerely,Carlos Montenegro C.H.A.General Manager
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Carlos Montenegro - General Manager, Hotel Management
Dear Mr. MohammedGreetings from our Waterfront property and thanks for the high score. We believe based on the score you had a good overall stay and look forward to welcoming you soon A great weekend we all wish youSincerely,Carlos Montenegro C.H.A.General Manager
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Carlos Montenegro - General Manager, Hotel Management
Dear Mr. AcostaGlad to see that you are home now. Your short two days stay with us allow us to take care of you and make sure what you book with EXPEDIA, you will receive. Appreciate your score and we look forward to welcome you back to our Waterfront propertySincerely,Carlos Montenegro C.H.A.General Manager
