Ratings based on 159 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Our stay overall was good minus the water being out on our second morning there. The staff were trying their best to resolve the issue but it was still an inconvenience to not have any running water and no appropriate back up plans. The kettle in the room did not work. There is barely any parking due to the high traffic to the restaurant. The parking attendant does not do enough for residents staying at the hotel to get parking, instead the manager had to come out and mouth off a truck driver who was trying to park in a spot that we were waiting for. I liked the convenience of walking to various restaurants in the area as well as how sound proof the walls were to deter any road noises.
by A verified traveler
Posted 11 Nov 2024
Excellent customer service, all the staff whom we encountered were very friendly helpful and of good cheer. A beautiful hotel and residences equipped with the standards to get by whilst on your trip in Guyana, Georgetown. Highly recommend this hotel for anyone looking to stay at this lovely and healthy environment. The cafe bistro does amazing food dishes and has a great bar to enjoy luscious alcoholic beverages. Loved the coconut prawns, fried rice and steak dishes. Great variety to choose from and everything is affordable. Overall 9/10 for a hotel excellent service and excellent house keeping helping to keep the environment clean and friendly for all guests. Well done folks! Keep up the good works!
Comment from Hotel Management
26 Nov 2024 by KHR Team Members, Hotel Management
Thank you for taking the time to share your experiences with us. We are pleased to know that your stay was satisfactory. Thank you for highlighting our staff's dedication to excellent serviceThank you again for choosing us and we love to welcome you back in the future.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
20 Nov 2024 by KHR Team Members, Hotel Management
We appreciate you taking the time to send a review. Thank you for choosing our hotel.
by A verified traveler
Posted 29 Oct 2024
I like the friendly and efficient staff.
Comment from Hotel Management
20 Nov 2024 by KHR Team Members, Hotel Management
Thank you so much for taking the time to post your review. We are so happy that you enjoyed your stay with us. Our friendly and efficiency staff was a particular highlight. We work really hard to give our guests the finest experience possible. We'd love to welcome you back soon, so don't be a stranger.
by A verified traveler
Posted 18 Oct 2024
The older lady at the reception was great at accommodating a last minute room change request, loved the wooden stairway, was great having a bistro in the hotel was very convenient.
Comment from Hotel Management
24 Oct 2024 by KHR Team Members, Hotel Management
Hello Shelli we are so happy to know that you enjoyed your stay with us and most of all to have you acknowledge the effort we put into making our guests comfortable and welcomed. We look forward to having you again at our hotel whenever you travel to Guyana. Thank you for mentioning your appreciation of our stairway.
by A verified traveler from Ajax
Posted 1 Oct 2024
Very convenient. The only thing I didn’t like is the shower Door. They only had half shower door.
Comment from Hotel Management
4 Oct 2024 by KHR Team Members, Hotel Management
Thank you for staying with us. We appreciate your feedback, it's our guest's experience that we learn from and serves for improvement. We hope to see you again in the future.
by A verified traveler
Posted 30 Sep 2024
Had an altercation with the manager because i ask for a little more time to finish my drink and appetizers ordered
Comment from Hotel Management
24 Oct 2024 by KHR Team Members, Hotel Management
Our sincere apologies for the misunderstanding, management has since looked into the circumstances and taken the necessary measurements to avoid reoccurrence of such eventuality.
by A verified traveler
Posted 18 Sep 2024
Excellent Service
Comment from Hotel Management
27 Sep 2024 by khr team, Hotel Management
We appreciate you taking the time to send a review. Thank you for choosing our hotel.
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
4 Sep 2024 by KHR Team Members, Hotel Management
We appreciate the time you took to send your feed back. Thank you
by A verified traveler
Posted 27 Aug 2024
Restaurants in areas
Comment from Hotel Management
4 Sep 2024 by KHR Team Members, Hotel Management
We appreciate the time you took to send your feed back. Thank you
