Ratings based on 991 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Great stay. Room good. Breakfast amazing - great choice. Walking distance to lots of places to eat& entertainment. Parking was convenient. Good choice of pools.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by SL Penang, Hotel Management
Thank you for sharing your rating. We are pleased to hear about your wonderful stay. We hope to welcome you back soon.
by A verified traveler from Nelson
Posted 7 Nov 2024
A lovely historic hotel that was comfortable and enjoyable. The restaurant was great.
Comment from Hotel Management
12 Nov 2024 by SL Penang, Hotel Management
Thank you! We’re glad you enjoyed the historic charm and our restaurant. Hope to see you again soon!
by A verified traveler
Posted 13 Oct 2024
Need razor
Comment from Hotel Management
14 Oct 2024 by SL Penang, Hotel Management
Thankyou for sharing your feedback. Guests may contact our Service Centre via extension 0 for any room amenities including razor. We hope to see you again on your next visit to Penang!
by A verified traveler
Posted 2 Oct 2024
Very clean, lovely staff, inviting atmosphere. Would recommend
Comment from Hotel Management
7 Oct 2024 by SL Penang, Hotel Management
Thank you for sharing your recent stay experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 14 Sep 2024
Nice place to stay
Comment from Hotel Management
7 Oct 2024 by SL Penang, Hotel Management
Thank you for sharing your recent stay experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 9 Sep 2024
The stay was alright although I wasn't offered the VIP service. Nothing spectacular aside from the beach and wet park for kids.
There are AC charging facilities at the hotel but have no instructions how to operate it and checking online for those that had used it before states that the its pretty difficult to operate it using a non common app plus the fees is super pricey (not recommended to use)
Comment from Hotel Management
7 Oct 2024 by SL Penang, Hotel Management
Thank you for sharing your recent stay experience. We have taken note on your feedback for our continuous improvement. We hope to have another opportunity to welcome you back soon.
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
7 Oct 2024 by SL Penang, Hotel Management
Thank you for sharing your recent stay experience. We look forward to welcoming you back soon!
by A verified traveler from Petaling Jaya
Posted 2 Sep 2024
The pool for kids
Comment from Hotel Management
3 Sep 2024 by SL Penang, Hotel Management
Dear Valued Guest,Greetings from Shangri-La Golden Sands, Penang!Thank you for taking the time to share your feedback and rating us. We appreciate your input and look forward to welcome you back for another delightful stay. Warm regards,
by A verified traveler
Posted 31 Aug 2024
The hotel is in a convenient position as close by there are many food options for you to choose from. Pool area was very nice and plenty of shaded seating around the pool. Breakfast was one of the best with many different food options available was truly top notch!! The only annoying thing was we did not have a verandah and faced the main street which we did not mind but were woken up every morning by the mosque at around 5-6 and the prayer was loud and went on for around an hour and we were on the top floor. So if you are a light sleeper get yourself a verandah and you'll be facing the pool and most probably not woken up early in the morning
Comment from Hotel Management
3 Sep 2024 by SL Penang, Hotel Management
Dear Valued Guest,Greetings from Shangri-La Golden Sands, Penang!Thank you for your feedback and we will be addressing your concerns. We look forward to welcoming you back. Warm regards,
