Ratings based on 23 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2024
Complaint against the Hotel which collected extra charges of twenty Malaysian ringgit (RM20.00). Such charges should have been collected by Expedia when I booked the hotel room.
Complaint against Expedia which does not follow up my complaint even after I have sent the scan copy of receipt of those extra charges via email.
Of course, the receipt was obtained only after the severe disputes with Hotel.
The Hotel is unreasonable.
by A verified traveler
location good for food and pier
Posted 21 Oct 2023 on Hotelsby A verified traveler
Posted 20 Sep 2023
by A verified traveler from Selangor
Posted 1 Jan 2021
Like the location, accessible to main sites in Georgetown
by A verified traveler
Posted 23 Apr 2019
by A verified traveler
Great find, clean and comfortable and good value
Posted 19 Feb 2018 on HotelsMerlin guesthouse was great, the staff were all very friendly and helpful, they checked each day if we wanted our room cleaned. The room was a good size, with a comfortable bed. Bathroom was a wet room, but kept very clean. Location was good, short walk to many bars/restaurants and the hop on hop off tourist bus had a stop just round the corner.
Recommended
for Everyoneby A verified traveler from Bangkok
Convenient location
Posted 27 Jul 2017
Pros: Quiet
This is an OK hotel - nothing outstanding about it and nothing really disappointing about it. The location is convenient and quiet. The staff friendly and helpful. The room is generally Comfortable and OK. There was no minibar but there was a cold water dispenser in the hallway. Bed was comfortable enough. Internet connection was OK. The hotel didn't appear to have any lifts, but the guest rooms seemed to all be situated on the first and second floors, so not too bad really.
by LAI
Posted 27 Dec 2016 on Hotels
by DALILAH
Posted 26 Dec 2016 on Hotels
by Philip from London
Disappointed
Posted 8 Mar 2016 on HotelsFirst impression was feeling a little disappointed. I'm not sure what the difference is between a hotel and a hostel, but this definitely felt like the latter. The reception is found on the first floor up narrow stairs by the side of the restaurant kitchen.
The staff are really nice and very welcoming, and the room was fine - I'm a traveller, so I am perfectly comfortable in basic hotels (but after Thailand, I thought I would get more for the price).
No, what gives this hotels poor rating was that I was awoken in the early hours by people (shouting or playing video games). The hotel responded well to my complaint after the first night, but when my sleep was disturbed the second night I gave up and moved to another hotel.
I can tolerate a lot with accommodation, but can't stay in a place where I can't get a good night's sleep.
