Ratings based on 711 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Utterly appalling reservation receptionist phone service. Rang twice and put in hold for er leading to non-confirmation of my hotel reservation. Yet they taken out money from my credit card! Unreliable, highly not recommended to book anything at this hotel. Poor hotel staff training! Horrible experience!
by A verified traveler
Posted 27 Nov 2024
Housekeeping need to be improved. Therr are stain on pillow and bed sheet. Toilet roll not available. Didnt generate the receipt while i pay at property.
Comment from Hotel Management
28 Nov 2024 by GC, Hotel Management
Dear Mei Lin, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay, particularly regarding housekeeping and the absence of essential items in your room. We understand how important comfort and cleanliness are, and we appreciate you bringing this to our attention.Please rest assured that we will address these concerns with our housekeeping team to ensure that our standards are consistently met. Additionally, we will look into the issue of the missing receipt to ensure it does not happen again in the future.Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,Gerard ChanResort Manager
by A verified traveler
Posted 11 Nov 2024
Nice property but dated.
Comment from Hotel Management
12 Nov 2024 by GC, Hotel Management
Dear Simone, thank you for sharing your feedback and rating. We do hope to welcome you back again soon. Sincerely, Gerard Chan, Resort Manager
by A verified traveler
Posted 8 Oct 2024
Room was spacious and convenient for small family. Beach right beside hotel allows my family to go to beach anytime easily.
Comment from Hotel Management
9 Oct 2024 by GC, Hotel Management
Dear K A, Thank you for your wonderful review! We’re so glad to hear that you found our rooms spacious and convenient for your family. It’s great that you enjoyed the easy access to the beach, allowing for spontaneous beach outings. We hope you and your family had a relaxing stay and made some lovely memories. We would love to welcome you back for another beach getaway! Sincerely, Gerard Chan, Resort Manager
by A verified traveler
Posted 27 Sep 2024
Good staff in the bar and housekeeping
Other areas need more attention restaurant in particular
Limited food choices. But lots of places to eat outside in walking distance.
Beach in front of hotel good but could do with some more sunbeds and Matt's.
Enjoyed the stay and would return with managed expectations
Comment from Hotel Management
27 Sep 2024 by GC, Hotel Management
Dear Lain, Thank you for your feedback! We're glad to hear you enjoyed our bar and housekeeping staff, and we appreciate your comments about the restaurant's food choices. Your insights about the beach area are helpful, and we'll consider your suggestions for more sunbeds and mats. We look forward to welcoming you back for an even better experience on your next visit! Sincerely, Gerard Chan, Resort Manager
by A verified traveler
Posted 23 Sep 2024
Room was decent size. Great staff. Limited dining options around the hotel.
Comment from Hotel Management
26 Sep 2024 by GC, Hotel Management
Dear Hsiu, Thank you for your feedback! We're glad to hear that you found the room to be a decent size and that our staff made a positive impression during your stay. We apologize for the limited dining options in the area and appreciate your understanding. Your comments will help us improve the experience for future guests. We hope to see you again soon! Sincerely, Gerard Chan, Resort Manager
by A verified traveler
Lack of room amenities
Posted 19 Aug 2024 on HotelsRoom consider clean and comfort, outdoor parking are limited but hotel have indoor parking next to the building.
One of the point like to share is lack of room amenities. The superior room (road view) do not have bathmat, no hand tower (but provide face tower) which i think are essential.
Comment from Hotel Management
19 Aug 2024 by GC, Hotel Management
Dear Yew Hooi, Thank you for your feedback! We're glad you found your room clean and comfortable, and appreciate your comments about our parking options. I apologize for the missing bathmat and hand towels in your superior room. Your insights are valuable, and we'll address this with our housekeeping team. We hope to welcome you back for an even better experience in the future. Sincerely, Gerard Chan, Resort Manager
by A verified traveler
Posted 18 Jul 2024
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Comment from Hotel Management
19 Jul 2024 by GC, Hotel Management
Dear Nur, thank you for your kind rating. We sure hope to see you again soon.Sincerely,Gerard ChanResort Manager
by A verified traveler
Posted 12 Jul 2024
Comment from Hotel Management
15 Jul 2024 by GC, Hotel Management
Dear Peak-Leng, thank you for your great rating. We sure hope to see you again soon. Sincerely, Gerard Chan, Resort Manager
by A verified traveler
Posted 21 Jun 2024
Comment from Hotel Management
11 Jul 2024 by GC, Hotel Management
Dear Walter, thank you for your kind rating. We hope to see you again soon.Sincerely,Gerard ChanResort Manager
