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JEN Penang Georgetown by Shangri-La

4.0 star property
Family-friendly George Town hotel connected to a shopping center, steps from 1st Avenue Mall

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Photo gallery for JEN Penang Georgetown by Shangri-La

Interior entrance
Garden
Outdoor pool, pool umbrellas, sun loungers
Interior
City view
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service
  • Breakfast available
  • Laundry
The current price is P3,509
P4,309 total
includes taxes & fees
Apr 3 - Apr 4

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Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Executive Suite, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Pillow menu
Blackout drapes/curtains
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds (Club)

City view

Deluxe Room, 2 Twin Beds (Club)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Down duvet
Blackout drapes/curtains
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed (Club)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Sofa bed - single
Down duvet
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Down duvet
Blackout drapes/curtains
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Down duvet
Blackout drapes/curtains
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Apartment, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Down duvet
Blackout drapes/curtains
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Sofa bed - single
Down duvet
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Down comforters, in-room safe, desk, laptop workspace

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite King

Down comforters, in-room safe, desk, laptop workspace

Executive Suite King

  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Down comforters, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Deluxe twin Room

Down comforters, in-room safe, desk, laptop workspace

Deluxe twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Family Room

Down comforters, in-room safe, desk, laptop workspace

Club Family Room

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Club Deluxe Room

Down comforters, in-room safe, desk, laptop workspace

Club Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Club Deluxe Twin Room

Down comforters, in-room safe, desk, laptop workspace

Club Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment

Down comforters, in-room safe, desk, laptop workspace

Apartment

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite Twin

Down comforters, in-room safe, desk, laptop workspace

Executive Suite Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Deluxe King Room

Down comforters, in-room safe, desk, laptop workspace

Club Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room with City View (King, Executive Lounge Access)

Down comforters, in-room safe, desk, laptop workspace

Executive Double Room with City View (King, Executive Lounge Access)

  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Down comforters, in-room safe, desk, laptop workspace

Triple Room

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Presidential Double Room with City View (King, Executive Lounge Access)

Down comforters, in-room safe, desk, laptop workspace

Presidential Double Room with City View (King, Executive Lounge Access)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

Down comforters, in-room safe, desk, laptop workspace

Double Room

  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

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P5,778 total
includes taxes & fees
Mar 23 - Mar 24
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About the neighborhood

Map
Magazine Road, George Town, Penang, 10300

What's nearby

  • 1st Avenue Mall - 1 min walk - 0.1 km
  • KOMTAR - 2 min walk - 0.2 km
  • Prangin Mall - 3 min walk - 0.3 km
  • Penang Times Square - 6 min walk - 0.5 km
  • Gurney Drive - 2 min drive - 2.6 km

Getting around

  • Penang Sentral - 27 min drive
  • Penang Intl. Airport (PEN) - 26 min drive

Restaurants

  • ‪Châteraisé - ‬1 min walk
  • ‪Sin Nam Hong Cafe - ‬2 min walk
  • ‪A&W - ‬1 min walk
  • ‪KFC - ‬2 min walk
  • ‪Matcho Cafe - ‬2 min walk

About this property

JEN Penang Georgetown by Shangri-La

Family-friendly hotel near 1st Avenue Mall
Located close to KOMTAR and Prangin Mall, JEN Penang Georgetown by Shangri-La provides a garden, a hair salon, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or the steam room. The on-site local and international cuisine restaurant, Cafe Jen, offers breakfast, brunch, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with a bar and a 24-hour health club.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Limo/town car service, continental breakfast (surcharge), and express check-out
  • Express check-in, babysitting (surcharge), and a ballroom
  • Guest reviews say great things about the helpful staff and proximity to shopping
Room features
All 443 rooms have comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with tubs or showers and free toiletries
  • 40-inch LED TVs with premium channels
  • Daily housekeeping, desks, and phones

Languages

Chinese (Mandarin), English, Hindi, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (MYR 72 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Jen
  • Lobby Lounge

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 70 for adults and MYR 35 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town

Frequently asked questions

Does JEN Penang Georgetown by Shangri-La have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at JEN Penang Georgetown by Shangri-La?

As of Mar 4, 2025, prices found for a 1-night stay for 2 adults at JEN Penang Georgetown by Shangri-La on Apr 3, 2025 start from P 3,508.58, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Penang Georgetown by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Penang Georgetown by Shangri-La?

Self parking is free at this property.

What time is check-in at JEN Penang Georgetown by Shangri-La?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM.

What time is check-out at JEN Penang Georgetown by Shangri-La?

Check-out is at noon.

Does JEN Penang Georgetown by Shangri-La provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MYR 96 per vehicle applies.

Where is JEN Penang Georgetown by Shangri-La located?

This family-friendly George Town hotel is located in a shopping district, steps from 1st Avenue Mall, KOMTAR, and Prangin Mall.

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JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 536 out of 1004 reviews
Rating 8 - Good. 358 out of 1004 reviews
Rating 6 - Okay. 71 out of 1004 reviews
Rating 4 - Poor. 23 out of 1004 reviews
Rating 2 - Terrible. 16 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities
Location was good as it was somewhat close to the places we wanted to visit/see.
Stayed 3 nights in Feb 2025

10/10 Excellent

Amy

I like the location because it’s close everything
Stayed 3 nights in Feb 2025

10/10 Excellent

yuya

good place to stay in downtown.
Stayed 1 night in Dec 2024

6/10 Okay

Tat

Nice but prices too steep. Not much in the area.
Stayed 3 nights in Feb 2025

8/10 Good

Natalie

This is a pretty decent hotel, about what I would expect for a four star. Despite being in a busy area, it wasn't overly loud. The room itself was comfortable and they have great complimentary slippers. Check in took a lot longer than I would have liked, but beyond that, I had no issues.
Stayed 2 nights in Feb 2025

8/10 Good

Wei Qiang

Normal 4 stars hotel
Stayed 1 night in Jan 2025

10/10 Excellent

han man

Good and clean. Easy to go to every where.
Stayed 4 nights in Jan 2025

10/10 Excellent

Hung Peng

It's every central and walkable to most of the tourist attraction.
Stayed 2 nights in Dec 2024

10/10 Excellent

Judy

The rooms were spacious and very comfortable. Staff were lovely. There are plenty of shops and restaurants nearby but the roads are busy so crossing them can be a challenge. You can walk to many of the historic sights.
Stayed 4 nights in Jan 2025

10/10 Excellent

Sim Hee

Spacious excellent staff n service n good location
Stayed 3 nights in Nov 2024

10/10 Excellent

Terence

Convenient
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Great visit to Penang. Hotel Jen location was great.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kay Shing

Very convenient location! Within walking distance to shopping centres & the sight seeing places in Geirgetown.
Stayed 5 nights in Nov 2024

10/10 Excellent

Pak Keong

conveniently located around places of attractions
Stayed 3 nights in Sep 2024

10/10 Excellent

Raymond

Great location with easy access to local attractions.
Stayed 2 nights in Jul 2024

10/10 Excellent

Daniel

Well trained staffs
Well prepared with a extra bed layout in the room
Stayed 1 night in Nov 2024

6/10 Okay

jolyn

Pillows too soft, didnt have good night sleep for the 8 nights. A bit dusty in the room. But i guess is normal. Staff are all very friendly and enthusiatic about their work. Buffet breakfast varieties a lot. Overall still okay.
Stayed 1 night in Dec 2024

10/10 Excellent

Debbie

Good location
Stayed 2 nights in Sep 2024

10/10 Excellent

Tan

Jen hotel staff are friendly and supportive
Stayed 4 nights in Sep 2024

10/10 Excellent

LOH

Nice and clean room. Good location.
Stayed 1 night in Sep 2024

8/10 Good

HUI SERN

Breakfast buffet spread is good. Overall good
Stayed 2 nights in Sep 2024

8/10 Good

Thomas

Hotel is nice. But this is no 5 star hotel. Pool is just ok
Stayed 1 night in Sep 2024

10/10 Excellent

Belinda

Breakfast had a lot of choices, friendly staff, easy to walk to heritage art and around Georgetown.
Stayed 3 nights in Jul 2024

10/10 Excellent

Wee

Very good
Nice hotel in good location
Stayed 2 nights in Aug 2024

10/10 Excellent

Kit Ming

Perfect location for traveller
Stayed 4 nights in May 2024