Ratings based on 374 Verified Reviews

4.3 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 16 Feb 2020 on Hotels
7am breakfast, only 1 person is working and not quite ready to serve your guests. Coffee machine not working and no one to ask. No one is there. The bread is straight out from the fridge. The location is next to a motorcycle shop. Very noise when they are testing their customers bike. Room is clean.
Comment from Hotel Management
4 Mar 2020 by Sales Executive, Hotel Management
Dear Wing Keong, We thank you for chosen Hotel Penaga during your vacation in Penang. We sincerely apologized for the inconvenienced occurred during the stay in regards services in our restaurant. This feedback has been convey to our F&B and kitchen team for them to improve for better service in future. Please note that we appreciated of your support and we hope to see you again in the future.
2 out of 5
by A verified traveler

Not too great hotel

Posted 13 Jan 2020 on Hotels
Very noisy location. Had to switch room for better sleeping. Bed sheets were poorly washed and sanitized
Comment from Hotel Management
22 Jan 2020 by Sales Executive, Hotel Management
Dear Mr Michael, Thank you for sharing your recent experience with us in this review. Please accept our sincere apologies for the unfortunate bed sheets stained and noisy from the street during your stay. The Penaga team would like to extend a genuine apology for the discomfort and disappointment caused during your stay with us. Rest assured we will rectify the problems addressed to our team leaders. Again, thank you for your constructive review which helps us to enhance our service.
4 out of 5
by A verified traveler

A hotel you don’t want to miss 💓

Posted 12 Jan 2020 on Hotels
Very cosy hotel With love and style place Love to go back Highly recommend this hotel in Ipoh...
Comment from Hotel Management
22 Jan 2020 by Sales Executive, Hotel Management
Dear Mable, Thank you for staying with us and your generous comment. We are glad to know that you have enjoyed your stay. Looking forward to welcoming you to the hotel again in the near future.
3 out of 5
by A verified traveler

Posted 9 Jan 2020
Location is very good and staff friendly, but concierge services were poor when seeking advice re places to eat. The room was comfortable and had a nice balcony, but one floorboard was broken, covered by a mat. Breakfast was disappointing - many items in the warmers were cold and it was hit and miss getting eggs cooked the way you liked depending on who was on duty. Often food that had run our was not restocked in a timely manner at times leaving little choice. Overall it appeared that the kitchen was understaffed and not particularly vigilant.
Comment from Hotel Management
22 Jan 2020 by Sales Executive, Hotel Management
Dear Valued Guest, Thank you for sharing your recent experience with us in this review. The Penaga team would like to extend a genuine apology for the discomfort and disappointment caused during your stay with us. Rest assured we will rectify the problems addressed to our team leaders. Again, thank you for your constructive review which helps us to enhance our service.
5 out of 5
by A verified traveler

Posted 2 Jan 2020
Comment from Hotel Management
9 Jan 2020 by Sales Executive, Hotel Management
Dear Valued Guest, We thank you for your rating us. We hope to see you again in future.
5 out of 5
by A verified traveler

Posted 27 Dec 2019 on Hotels
Very nice traditional style house hotel.
Comment from Hotel Management
9 Jan 2020 by Sales Executive, Hotel Management
Dear Francisco, Thank you for staying with us and your generous comment. We are glad to know that you have enjoyed your stay. Looking forward to welcoming you to the hotel again in the near future.
4 out of 5
by A verified traveler

Super cute, but the hardest mattresses ever

Posted 24 Dec 2019 on Hotels
This hotel is *super* cute, and the breakfast spreads were quite good (I've had better, but those were pretty extreme). The location is great for walking around downtown. Note that the Transfer rooms require walking up two flights of stairs. The wifi speed was good, but maxed out on three devices. The second day there wasn't a lot of hot water for some reason. Check-in was a bit slow, but not unreasonably so. My biggest problem was that the beds were *super* hard. While I hope to visit Penang again, I won't be staying at this hotel just because of the mattresses, they were that bad. It was practically just a 1-inch layer of foam on top of a box-spring, it was that hard. Unfortunately hard mattresses are sort of a southeast asian thing so I am not sure other places will be much better either.
Comment from Hotel Management
9 Jan 2020 by Sales Executive, Hotel Management
Dear Valued Guest, Thank you for having chosen Hotel Penaga as your choice of accommodation during your recent trip to Penang. First and foremost, we would like to thank you for taking the time to send us an email on your experience staying with us. We have noted your valuable comments on the breakfast and the mattress.This feedback has been conveyed to our team to look into this matter. We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.
5 out of 5
by A verified traveler

Posted 17 Dec 2019
This hotel is in the perfect location. It had everything you need and very comfortable as well. Can be a little noisy as it’s located on a main road but it’s not too bad and they do provide you with ear plugs. Excellent staff, everything is as described on the site as well.
Comment from Hotel Management
19 Dec 2019 by Sales Executive, Hotel Management
Dear Valued Guest, We would like to thank you for your recent stay with us and sharing your stay experience here. We appreciated of your support and we are looking forward to see you again in future.
5 out of 5
by A verified traveler

Posted 16 Dec 2019 on Hotels
Comment from Hotel Management
17 Dec 2019 by Sales Executive, Hotel Management
Dear Jason, We thank you for your recent stay with us and rating us. We wish you have a wonderful day ahead.
5 out of 5
by A verified traveler

Posted 15 Dec 2019
A beautiful hotel ideally located at the edg3 of the old to2n.
Comment from Hotel Management
16 Dec 2019 by Sales Executive, Hotel Management
Dear Anon, We thank you for your recent stay with us and write us an reviews here. We are glad to know that you have enjoy the stay. We hope to see you again in future and we wish you have a pleasant day ahead.
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