Ratings based on 995 Verified Reviews

4.3 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Tobias Lackermeier, Hotel Management
Hi Barathi,Thank you for taking the time to share your feedback with us. We regret to hear that your stay fell short of expectations. At Hard Rock Hotel Penang, we are committed to ensuring every guest has a rockstar experience, and your comments help us identify areas for improvement. Please reach out to us directly with any additional details, so we can better understand your experience and work toward enhancing our services. We look forward to the opportunity to welcome you back and deliver the stay you deserve.Rock On!Tobias LackermeierExecutive Assistant Manager
4 out of 5
by A verified traveler

Posted 9 Sep 2024
The swimming pool.
Comment from Hotel Management
18 Sep 2024 by Nethra, Hotel Management
Hi Chong Shee,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
4 out of 5
by A verified traveler

Posted 3 Sep 2024
For safety, Suggest fixing handrails in the bathroom and shower room Also provide plastic non slippery bath mat in the shower room
Comment from Hotel Management
18 Sep 2024 by Nethra, Hotel Management
Hi Po Kiu,Thank you for taking the time to review your stay with us.We are pleased to hear that you had a satisfying stay experience. We have taken note on your feedback for our continuous improvement and we hope to welcome you back on your next holiday in Penang.Rock On!Tobias LackermeierExecutive Assistant Manager
5 out of 5
by A verified traveler

Posted 2 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Nethra, Hotel Management
Hi Amanda,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
5 out of 5
by A verified traveler

Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Nethra , Hotel Management
Hi Ram,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
3 out of 5
by A verified traveler

Posted 2 Jul 2024
O
Comment from Hotel Management
4 Jul 2024 by Nethra, Hotel Management
Hi Hamzah,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
4 out of 5
by A verified traveler

Posted 5 Apr 2024
A bit noisy for our taste. Enjoyed the proximity to Penang National Park, Escape, and Entopia.
Comment from Hotel Management
8 Apr 2024 by Nethra, Hotel Management
Hi John,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
2 out of 5
by A verified traveler

Posted 30 Mar 2024
I loved the location.
Comment from Hotel Management
1 Apr 2024 by Nethra, Hotel Management
Hi Mehdi,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
4 out of 5
by A verified traveler

Potentially could be better.

Posted 11 Mar 2024 on Hotels
The Hard Rock hotel Penang is starting to show its age. Overall is a good hotel that needs a lot of maintenance in the rooms and swimming pool. Staff were brilliant and with the exception of breakfast was really good. Breakfast tends to cater more for Asian guests, beef bacon or turkey ham just doesn’t cut it.
Comment from Hotel Management
1 Apr 2024 by Nethra, Hotel Management
Hi Robert,Thank you for taking the time to share your feedback regarding your recent stay at Hard Rock Hotel Penang.We appreciate your kind words about our staff and are glad to hear that you had a positive overall experience. However, we apologize for any inconveniences you encountered with the maintenance of the rooms and swimming pool. Rest assured, we take your comments seriously and will address these issues to ensure a better experience for our guests in the future.Regarding breakfast, we appreciate your feedback and understand the importance of catering to a diverse range of preferences. We will certainly take your comments into consideration as we continually strive to improve our offerings.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved experience.Warm regards,Tobias LackermeierExecutive Assistant Manager
5 out of 5
by A verified traveler

Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by Nethra, Hotel Management
Hi seulki,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
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