Ratings based on 631 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Warm regards, Winnie Suzan Yip Hotel Manager Easti, Hotel Management
Dear Guest,Thank you for the fantastic 5-star rating! We’re thrilled to know that your stay was a great experience. Your feedback motivates us to continue providing excellent service to all our guests.We look forward to welcoming you back for another exceptional visit!
by A verified traveler
Posted 18 Nov 2024
close to queensbay mall.
able to enjoy sea view from window especially sunrise.
Comment from Hotel Management
21 Nov 2024 by Best regards, Winnie Suzan Yip Hotel Manager Easti, Hotel Management
Dear Guest,Thank you for your kind feedback! We’re so pleased to hear that you enjoyed our proximity to Queensbay Mall and the beautiful sea view from your room, especially during sunrise. It’s always a pleasure to offer such relaxing experiences to our guests.We look forward to welcoming you again for another memorable stay!
by A verified traveler
Posted 9 Nov 2024
Next to Queensbay Mall which makes shopping and dining very convenient. Location is the best for those who need not venture into Georgetown area I.e. for those who have seen and done that at Georgetown attractions and eateries.
Comment from Hotel Management
12 Nov 2024 by Warm regards, Winnie Suzan Yip Hotel Manager, Hotel Management
Dear Guest,Thank you for your thoughtful feedback! We're delighted to hear that our location next to Queensbay Mall made your shopping and dining experience so convenient. We agree that it's an ideal spot for those who prefer to stay outside of the bustling Georgetown area while still having easy access to all the essentials. We look forward to welcoming you back for another enjoyable stay!
by A verified traveler
Posted 21 Oct 2024
A lot of walkable restaurants. Close to shopping and night market.
Comment from Hotel Management
23 Oct 2024 by Warm regards, Winnie Yip Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback! We're glad you enjoyed the convenience of our location, with plenty of walkable restaurants, shopping options, and the nearby night market. It's great to know that you made the most of the vibrant surroundings during your stay.We look forward to welcoming you back for another enjoyable visit!
by A verified traveler
Posted 13 Oct 2024
The hotel is conveniently located quite close to the airport so we elected to stay and look around Queensbay Mall for a day. There were plenty of places to eat right near the hotel and the shopping was great. The check in was very slow as they had allocated us a lower level of room than what we paid for and needed the manager to reassign the room. Breakfast was quite good but we would have loved to see some specific gluten free options. The rooms were ok. A bit dated but comfortable enough. I may choose to stay again if arriving in Penang late at night or during peak hour traffic.
Comment from Hotel Management
14 Oct 2024 by Warm regards, Winnie Yip Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us. We're pleased to hear that you found our location convenient, especially for exploring Queensbay Mall and the nearby dining options. It's great to know you enjoyed the shopping and breakfast, though I note your preference for gluten-free options, which we’ll certainly take into consideration.We regret the delay during check-in and appreciate your understanding as our team worked to resolve the room allocation. Your comments about the room condition are noted, and we'll continue to work on enhancing the comfort of our accommodations.We hope to have the pleasure of welcoming you back, especially for a more seamless stay on your next visit.
by A verified traveler
Posted 7 Oct 2024
There is no double glazed windows to dampen the plane noise. Can hear neighbouring guests going in and out their rooms and can hear the water running in the rooms nearby. Not value for money.
Comment from Hotel Management
9 Oct 2024 by Warm regards, Winnie Yip Hotel Manager, Hotel Management
Thank you for sharing your feedback with us. I’m sorry to hear that your stay was disrupted by noise concerns. While we strive to offer a comfortable and restful environment for all our guests, I understand how important soundproofing is for an enjoyable experience. I appreciate your comments and will review these concerns with our team to explore potential improvements. Your feedback is invaluable as we work towards enhancing the guest experience.
by A verified traveler
Posted 10 Sep 2024
This hotel is located close to the airport. Taxi to airport was 30 ringitts . Breakfast at the hotel I consider to be outstanding. Close to Queensbay Mail which is handy. Lovely swimming pool which catches the sun.
Comment from Hotel Management
13 Sep 2024 by Warmest regards, Winnie Suzan Yip Hotel Manager, Hotel Management
Thank you for your lovely review! We're delighted to hear you enjoyed your stay, especially the convenience of our location near the airport and Queensbay Mall. It's wonderful to know you found our breakfast outstanding and had a chance to relax by our sun-soaked swimming pool. We hope to welcome you back soon for another fantastic experience!
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Warmest regards, Winnie Suzan Yip Hotel Manager, Hotel Management
Thank you for your feedback! We're thrilled to see that you, like many of our guests, appreciate our top amenities. It's wonderful to know that our accessibility, proximity to the airport, and shopping options are so well-loved. We’re committed to maintaining these high standards and look forward to making your next stay just as enjoyable.
by A verified traveler
Posted 14 Aug 2024
The free mini bar was a plus.
Comment from Hotel Management
16 Aug 2024 by Warmest regards, Winnie Suzan Yip Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind feedback! We're delighted to hear that you enjoyed the complimentary mini bar during your stay. We always strive to add those little extra touches to enhance our guests' experience.We look forward to welcoming you back for another exceptional stay!
by A verified traveler
noisy and old hotel
Posted 13 Aug 2024 on HotelsVery noisy from street noise. Sound proof very poor. Can't sleep due to the noise. Bathroom water can't away. Breakfast is poor and crowded.
Near airport and free minibar are great though.
Comment from Hotel Management
13 Aug 2024 by Warmest regards, Winnie Suzan Yip Hotel Manager, Hotel Management
Dear Guest, Thank you for sharing your feedback about your recent stay with us. I’m genuinely sorry to hear about the issues you encountered.We appreciate your comments regarding the noise and soundproofing, as well as the bathroom water drainage and breakfast experience. Your feedback is invaluable and helps us identify areas for improvement. We are currently reviewing these concerns to enhance our guests' comfort and satisfaction.On a positive note, I’m glad you enjoyed the convenience of our location near the airport and the complimentary minibar.Thank you again for your input, and we hope to have the opportunity to better serve you in the future.
