Ratings based on 350 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
by A verified traveler
Posted 29 Aug 2024
Good city views, good buffet breakfast and great staff!
Comment from Hotel Management
11 Sep 2024 by Management, Hotel Management
Dear Michael,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 9 Jan 2024
Building looks old & rundown from the outside.
But staff were friendly & helpful.
Comment from Hotel Management
15 Feb 2024 by Management, Hotel Management
Dear Kooi Gan,Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.
by A verified traveler
Comfortable and convenient
Posted 7 Nov 2023 on HotelsThe people there are helpful. Do note that the cafe is vegetarian. The hotel had its heyday and its infrastructure need some upgrading. Else, it is comfortable.
Comment from Hotel Management
14 Nov 2023 by Management, Hotel Management
Dear Hwai Mei,Thank you for your kind words about the helpful staff and the note about the cafe being vegetarian. We appreciate your feedback on the hotel's infrastructure, and we'll certainly consider upgrades to enhance our guests' comfort. We value your insights and hope to welcome you back for an even better experience in the future.
by A verified traveler
Posted 18 Oct 2023
Convenient, checking in is fast and reasonable price considering being in the island part of Penang. Lift is rather slow, crowded morning buffet breakfast and parking ticket not working even after validation, have to make way to the front desk again and again.
Comment from Hotel Management
1 Nov 2023 by Management, Hotel Management
Dear Hainny Haryaty,Thank you for your valuable feedback. We appreciate your compliments on our fast check-in process and reasonable pricing. We apologize for the inconvenience caused by the slow lift, crowded breakfast, and issues with the parking ticket. Your feedback will be used to make necessary improvements, and we hope to provide you with a better experience during your next visit.
by A verified traveler
Posted 16 Oct 2023
Comment from Hotel Management
18 Oct 2023 by Management, Hotel Management
Dear Wing Kong,We have taken note of your low rating. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.
by A verified traveler
Posted 15 Oct 2023
Comment from Hotel Management
18 Oct 2023 by Management, Hotel Management
Dear M V,We have taken note of your average rating. On the other hand, we are delighted to learn that your recent stay with us was generally to your satisfaction. We hope to be able to welcome you again soon.
by A verified traveler from Bangkorlam
Posted 8 Oct 2023
Comment from Hotel Management
1 Nov 2023 by Management, Hotel Management
Dear Theeranon,Thank you for giving us a perfect rating. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.
by A verified traveler
Posted 29 Aug 2023
Good stay
Comment from Hotel Management
6 Sep 2023 by Management, Hotel Management
Dear Nur Nadia Husna,Thank you for choosing our hotel and for taking the time to share your feedback! We appreciate your kind words and are delighted to hear that you had a wonderful stay with us. Our team strives to create a truly exceptional experience for all our guests, and it's rewarding to know that we exceeded your expectations. We value your patronage and eagerly anticipate the opportunity to welcome you back for another memorable visit.
by A verified traveler
Posted 11 Jun 2023
Staff was friendly and attentive.
Comment from Hotel Management
20 Jun 2023 by Management, Hotel Management
Dear Gerald Cheng,Thank you for taking the time to share your feedback regarding your recent stay at Berjaya Penang Hotel. We are delighted to hear that our staff members were friendly and attentive throughout your visit. Your kind words will be passed on to the team, as they strive to provide exceptional service to all our guests.We appreciate your positive review and are pleased to know that our staff's efforts contributed to a pleasant experience for you. We look forward to welcoming you back to Berjaya Penang Hotel in the future.
