Ratings based on 119 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Affordable hotel and friendly staff. Room is modern and clean.
Comment from Hotel Management
2 Jan 2025 by Serena Chau, Assistant Residence Manager , Hotel Management
Dear Siu Nam Norman,Thank you for taking the time to leave us such a glowing review on Expedia!We’re delighted to hear that you found our hotel affordable and enjoyed the modern, clean room. Our team takes great pride in providing friendly and welcoming service, and your kind words mean a lot to us.We look forward to the opportunity to host you again on your next visit to Penang!Best regards,
by A verified traveler
Posted 15 Dec 2024
Excellent stay, rooms were spacious with a lovely view of the sea, staff were very courteous and helpful!
Comment from Hotel Management
15 Dec 2024 by Serena Chau, Assistant Residence Manager , Hotel Management
Dear Wai Chong,Thank you for your wonderful review and for giving us a perfect score! We're delighted to hear that you enjoyed your stay with us, particularly the spacious rooms with their lovely sea view. It's also heartwarming to know that our courteous and helpful staff made a positive impression on your experience.Your kind words motivate us to continue delivering exceptional hospitality. We hope to welcome you back to Ascott Gurney Penang for another excellent stay soon!Warm regards,
by A verified traveler
Posted 8 Dec 2024
We had a wonderful stay at Ascott hotel. The staff was very friendly and knowledgeable. The housekeeping staff was amazing. The facility was clean and presentable. We will definitely stay there again.
Comment from Hotel Management
9 Dec 2024 by Serena Chau, Assistant Residence Manager , Hotel Management
Dear Jennifer, Thank you for sharing your wonderful experience at Ascott Gurney Penang! We’re thrilled to hear that our friendly and knowledgeable team, along with our dedicated housekeeping staff, contributed to making your stay memorable.Your kind words about the cleanliness and presentation of our facilities mean a lot to us, as we strive to provide the best environment for our guests. It was truly our pleasure to host you, and we look forward to welcoming you back for another exceptional stay in the future!Best regards,
by A verified traveler
Posted 6 Dec 2024
The room is clean, spacious with quality design. The breakfast is sumptuous and delicious.
Comment from Hotel Management
7 Dec 2024 by Marcus Sin, Guest Service Manager, Hotel Management
Dear Ms AileenThank you for your wonderful review! We're so happy to hear that you enjoyed the cleanliness, spaciousness, and design of the room, as well as the quality of our breakfast. We truly appreciate your kind words and look forward to welcoming you back in the future!
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Serena Chau, Assistant Residence Manager , Hotel Management
Dear Raghvender, Thank you for rating us 5 out of 5! We’re happy that you had an excellent experience, and your support means so much to us. We look forward to welcoming you back for another memorable stay!Best regards,
by A verified traveler from New York
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Serena Chau, Assistant Residence Manager , Hotel Management
Dear Kenneth, Thank you so much for your perfect rating! We're absolutely delighted that you had an outstanding stay with us. Your feedback is greatly appreciated, and we can't wait to welcome you back for another amazing experience! Best regards
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Serena Chau, Assistant Residence Manager , Hotel Management
Dear Jamie, Thank you so much for your perfect rating! We're absolutely delighted that you had an outstanding stay with us. Your feedback is greatly appreciated, and we can't wait to welcome you back for another amazing experience! Best regards,
by A verified traveler
Posted 18 Nov 2024
Great amenities, convenient location and good service.
Comment from Hotel Management
22 Nov 2024 by Serena Chau, Assistant Residence Manager , Hotel Management
Dear Balaji, Thank you for your wonderful 5-star review! We’re happy to hear you enjoyed our great amenities, convenient location, and excellent service. Your feedback means a lot to us, and we look forward to welcoming you back for another fantastic stay soon! Best regards,
by A verified traveler
Posted 17 Nov 2024
Feel safe, nice view and close to our office.
Comment from Hotel Management
17 Nov 2024 by Serena Chau, Assistant Residence Manager , Hotel Management
Dear Tatsunobu, Thank you for your kind review! We’re glad to hear that you felt safe during your stay and enjoyed the beautiful views. Our convenient location close to your office is indeed a great advantage, and we’re happy it suited your needs.We look forward to welcoming you back on your next visit. Best regards,
by A verified traveler
Posted 5 Nov 2024
Absolutely enjoyed our stay here. Will definitely come back again. From start to end, our stay was good from check in to check out
Comment from Hotel Management
6 Nov 2024 by Serena Chau, Assistant Residence Manager , Hotel Management
Dear Pauline, Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed every aspect of your stay, from check-in to check-out. It’s always our goal to provide a seamless experience, and we’re delighted to know we achieved that for you.We look forward to welcoming you back for another fantastic stay!Best regards,
