Ratings based on 17 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jul 2024 on Hotels
by A verified traveler from SINGAPORE
Posted 17 Jun 2024
Nice view from the balcony. Property is fairly cleaned with such high humidity environments at Genting Highlands, but have a bit smell in the building corridor and first entered the room.
by A verified traveler
Posted 14 Oct 2022
Everything is perfect especially with the customer service via WhatsApp. Only problem I had was the toilet smell, probably due to drain pipe.
Comment from Hotel Management
8 Nov 2022 by Fun Managers, Hotel Management
Thank you for your feedback. We look forward to see you again soon.
by A verified traveler
Posted 17 Aug 2022
The view from the balcony is beautiful, able to see the mist, clouds and mountain. The room is very spacious we didn't even need the living room actually. The hotel staff responds very fast through whatsapp, it is very easy to book the shuttle bus through whatsapp and front desk which is especially helpful since getting a grab to this hotel is very difficult. However on the 2nd night our door lock ran out of battery so we couldn't go out because the door couldn't be locked. The corridor can be pretty eerie at night too since we were the only ones staying on the level. The lights were also sensor-based so it took quite a while to detect movement and in the meantime you will be surrounded by darkness.
Comment from Hotel Management
15 Sep 2022 by Tom, Manager, Hotel Management
Thank you for feedback. Our suites are located at above 30th floor of the tower. Check in and check out is via contactless process.
by A verified traveler from Singapore
Posted 22 Jun 2022
The room (31st floor) came with an amazing view. Room was clean when we check in.
Comment from Hotel Management
27 Jun 2022 by Tom, Fun Manager, Hotel Management
We are glad you had a great time with us. Thank you.
by A verified traveler
Posted 14 May 2022 on Hotels
I was given a mountain view room from the resort but faced a construction instead. Every morning I'm given a "morning call" by the contstruction works going on that lasted throughout the rest of the day.
Comment from Hotel Management
31 May 2022 by Tom, Fun Manager, Hotel Management
We are sorry for the inconvenience caused to you. We had since feedback to the management about the on-going construction morning hours.
You may request for genting city balcony view for avoidance of possible daytime noise, in your future visit.
by A verified traveler
Posted 1 Aug 2020 on Hotels
Comment from Hotel Management
2 Aug 2020 by Fun Manager, Hotel Management
Thank you for your wonderful review on us. We look forward to receiving you again in the future.
by A verified traveler
Posted 25 Dec 2019 on Hotels
Comment from Hotel Management
27 Dec 2019 by Reservation & Guest Services Team, Hotel Management
Thank you for your wonderful review score.
We will continue work hard to provide you with our best service during your return.
by A verified traveler
Posted 6 Dec 2019 on Hotels
Comment from Hotel Management
7 Dec 2019 by Your Fun & Event Manager, Sky D'Mont Suites., Hotel Management
Thank you for your wonderful review on us, Mr Nasir.
We look forward to see you again.
by A verified traveler
Posted 29 May 2019 on Hotels
It was amazing nice Mountain View . And room was clean. Staff very kind. I enjoy my stay.
Comment from Hotel Management
7 Jun 2019 by Fun Manager, Hotel Management
Thank you for your wonderful feedback. We will endeavor to continue to provide you with our utmost service upon your return trip. Til then, take good care!
