Ratings based on 501 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Had to pay MR$80/night for baby cot. Not complimentary. Paid cash for the cot & gov tax but unable to give receipt. Advised that receipt will be forwarded to email. In the room, quite a few amenities are out of order like the in room safe, the buttons for “do not disturb”, etc..
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by N, Hotel Management
Dear Guest,We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Our hotel is always striving for improvement and once again, we sincerely apologize for any inconvenience caused. Thank you.N
by A verified traveler
Posted 21 Oct 2024
Check in late, no room, let the old people to wait for an hour, tired whole day and still ask to wait. 6 of us and the amenities only have 2 towels and 1 slippers, no shampoo and no drinking water. No phone to call reception, internet not usable, need to go down and cross the street just to talk to reception. Will not be coming back or recommend this place.
Comment from Hotel Management
24 Oct 2024 by N, Hotel Management
Dear Valued Guest,We deeply apologize for any inconvenience or grievances caused during your stay at our hotel, Grand Ion Delemen. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless.
by A verified traveler
Old tired and lots of mold!
Posted 7 Aug 2024 on HotelsWas unable to stay room was old, clearly not been used or cleaned for a while and worst of all curtains were full of mold. On discovering this we refused to stay in the room and on returning to reception were half heartedly spoken to about moving room before we had to make a decision to resolve the issue which was to go stay in another hotel. Which was excellent (Swiss gardens)
by A verified traveler
Posted 21 Jul 2024
Property is run down. Window was missing a bolt so a child could fall out. Bathroom garbage can was rusty. Cobwebs and dirty. Front desk unhelpful and sent me to the wrong bus station to buy a ticket which wasted a half day. Smells awful. Avoid this expensive dump.
by A verified traveler
Posted 13 Jul 2024
Not the greatest, not the worst. A bit pricey for what it is. Room booked for 4 people, could not get more than 3 towels, due to “hotel policy”.
by A verified traveler
Posted 17 Jun 2024
I rarely rate properties as bad but this one truly was terrible. We went here with our family. 2 kids and 2 grand parents.
- the towers are not very accessible
- the room has a kitchen counter but absolutely no cutlery or anything. No microwave or refrigerator
- the staff is super unprofessional and wouldn’t help unless you yell at them
- the phones and internet in our room wasn’t working and after multiple complaints no one came to fix it. We had to keep going to the reception in a different building every time.
- they created such a big fuss to provide bath towels citing a pool icy of only 2 towels per room irrespective of how many people stayed there and would change $40 per extra towel.
- the building is relatively new but the amenities were dirty. The room service dint clean stuff well.
by A verified traveler
Posted 8 Jun 2024
Zero customer service and the property is dirty. Parking is day light robbery
by A verified traveler from Thornlie
Posted 23 Apr 2024
Nicely located at the top of Genting Highlands.
There are some convenient shops at the ground floor if you crave late-night snacks.
We stayed on tower 3. Microwave stopped working and in no time, they replaced it as soon as we reported. There are some construction happening closeby, which can be noisy at times, we were so tired that it didn't even bother us at all.
by A verified traveler
Posted 9 Apr 2024
The room was generously sized and offered ample space. While the balcony provided a pleasant view, unobstructed vistas of the surrounding scenery would enhance the experience. The hotel provided mineral water and hot beverages, and we enjoyed reliable Wi-Fi connectivity. The toilet facilities met our expectations. However, we noted that the carpet in the sofa area was soiled, making it unsuitable for seating. Additionally, the corridors leading to the rooms were not adequately maintained.
