Ratings based on 922 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Very nice hotel, we especially liked how quiet the rooms were - that's the biggest factor for us. The gym was well above average as well.
Comment from Hotel Management
4 Dec 2024 by Starhotels President, Hotel Management
Dear Don,Thank you very much for your lovely comments.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards
by A verified traveler
Posted 11 Nov 2024
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Comment from Hotel Management
13 Nov 2024 by StarHotels President, Hotel Management
Dear Gerson,Thank you very much for your lovely comments.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards
by A verified traveler
Posted 2 Nov 2024
More bilingual staff required, esp English speaking. Staff should assist by giving clear directions into the city area. We lost out on seeing this beautiful city as we went the wrong direction and it was too late to fathom out where we were. Handing the map over to you without précis directions is of no use as everything is written in Italian.
Comment from Hotel Management
5 Nov 2024 by StarHotels President, Hotel Management
Dear Reisha,First of all thank you to write evaluation about Starhotels President and for dedicating your personal time.we are sorry that despite the map you got lost in the city.The staff is always available 24/7 to provide directions to guests in English language as well . The hotel enjoys a strategic location right next to Brignole station. I spoke with my staff and I assure that your comments have been taken in right consideration, will be avoided in the future.Thank you again for your time and we hope to welcome you again in starhotels Tourist.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
29 Oct 2024 by StarHotels President, Hotel Management
Caro Neil,La ringraziamo per la recensione e speriamo di poterla rivedere presto in hotel.Cordiali Saluti
by A verified traveler
Posted 1 Oct 2024 on Hotels
Comment from Hotel Management
3 Oct 2024 by StarHotels President, Hotel Management
Dear ken,Thank you very much for your review.We are very happy to hear that you enjoyed your stay with us and we are looking forward to welcome you back in the near future.Warm Regards
by A verified traveler from Dubai
Posted 9 Sep 2024
Staff keep charging for non chargeable items even room service they want to change but I rejected
Comment from Hotel Management
12 Sep 2024 by StarHotels President, Hotel Management
Dear Abdulkareem,First of all thank you to write evaluation about Starhotels President and for dedicating your personal time.We are very sorry to hear that your experience with us was not up to your expectations. Looking at your reservation, we realized that that you have chosen to have breakfast brought to your room, of course room service is a paid service as indicated in the menu in your room.We hope to have you back with us in the future.Best Regards
by A verified traveler from Aventura
Posted 3 Sep 2024
Comment from Hotel Management
4 Sep 2024 by StarHotels President, Hotel Management
Dear John,Thank you very much for your review.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards
by A verified traveler
Posted 21 Aug 2024
Close to the train station. Very friendly staff.
Comment from Hotel Management
23 Aug 2024 by StarHotels President, Hotel Management
Dear Dylan,Thank you very much for your lovely comments.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by StarHotels President, Hotel Management
Dear Rudy,thank you for your score,comments from our guests are very important because they give us the opportunity to improve our service so if you want to write any suggestion you can also do it by email. We hope to welcome you back to our hotel very soon!Sincerely,
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
4 Sep 2024 by StarHotels President, Hotel Management
Caro Giulio,La ringraziamo per la recensione e speriamo di poterla rivedere presto in hotel.Cordiali Saluti
