Ratings based on 65 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Apr 2024
Lovely welcome and information given when we arrived’ location near good restaurants;
by A verified traveler
Posted 27 Nov 2023
Excellent and very informative staff. Very polite and willing to help in any of our questions.
by A verified traveler
Genoa Trip
Posted 15 Nov 2023 on HotelsVery cozy hotel. Friendly, and family oriented at the same time. I will definitely come back.
by A verified traveler
Not so great hotel
Posted 25 Oct 2023 on HotelsWe chose this hotel because it had a bath however this was too dirty to use. The room wasn't cleaned for the 3 days we were there so the bins weren't emptied and the towels not changed. Drinks were not replaced though we could get coffee downstairs and there was a water machine but no free bottles.
Breakfast was poor, no morning rolls or croissants left by 10am. No spoons to eat cereal or eggs one morning and no staff to ask. The price was very low so we didn't expect amazing things but at the very least the bins could have been emptied.
On a positive note the bed was comfortable.
by A verified traveler
Posted 9 Oct 2023
Excellent staff. Clean! Good spot for our quick stop in Genoa.
by A verified traveler
Posted 3 Oct 2023 on Hotels
The staff at this hotel make the hotel . They are helpful , courteous and nothing is too much trouble .
Klea is exceptional and has great potential .
This property was a mansion at some point and some of the original material used to build it still exist . Such as the marble staircase , the decorated high ceilings etc.
My room was on the second level , facing the garden and fairly quiet at night . It was very spacious and painted a pale blue .
The bathroom is spacious but does need attention and renovation .
The small dining area is a pleasant area to enjoy breakfast and it’s the most extensive continental breakfast I have ever experienced . More than 4 different coffee machines and gluten free bread .It is also open all day and in the evenings .
This could be a boutique hotel if it’s upgraded .
by A verified traveler
Posted 23 Sep 2023
It's an older but very charming place with a lot of character
by A verified traveler
Posted 2 May 2023
by A verified traveler from rochester hills
Posted 19 Aug 2022
The property had a lot of charm. Very clean and close to the center. Check in was easy and staff made us feel welcomed.
by A verified traveler
Posted 13 Aug 2022
High-ceiling suite, lots of space, and not far from restaurants. Has 4 parking spots, but you may need to move to let others in or out. Has a portable A/C, but it was weak.
