Ratings based on 968 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
In a very busy area right on the marina, next to a major road and the aquarium. Hotel seems a bit tired though our room was great, much larger than expected, and very clean with one exception: the shower was straight out of the 90’s with chrome molding, frosted glass, and quite a bit of pink mold on tile grout, corner, etc., actually quite nasty. If they would just put a shower curtain on the tub I might have never gone in the shower. Definitely not in line with the rest of the room. I’ve been to 7-8 NHC’s before and this one definitely on bottom of the list.
Comment from Hotel Management
5 Nov 2024 by Reception, Hotel Management
Dear Steven,Thank you for choosing our NH Collection Genova Marina for your recently stay in Genoa and for your review. We are very sorry to read that your room did not allow you to fully experience a good stay with us and to enjoy our beautiful location. We will be very glad to have another opportunity to welcome you in the best way and make you experience a very pleasant stay.Best Regards
by A verified traveler
Posted 22 Oct 2024
Nice hotel, staff could be a little nicer.
Comment from Hotel Management
26 Oct 2024 by Reception , Hotel Management
Dear Mr. JonathanThank you for sharing your experience at NH Collection Genova Marina and for choosing us. Your feedback has been shared with all the Staff in order to improve our Service and work to deliver memorable experience to all of our guest. Looking foward to welcomig you again we send ourBest Regards
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Reception , Hotel Management
Thank you very much for your review and for choosing our NH Collection Genova Marina. We look forward to welcoming you again and deliver an extraordinary experience ! Best Regards
by A verified traveler
Posted 5 Oct 2024
Tivemos uma excelente experiência durante nossa estadia neste hotel. Desde o momento do check-in, fomos recebidos com muita cordialidade e eficiência pela equipe, o que já deu um bom sinal de como seria a nossa estadia. O quarto estava impecavelmente limpo e organizado, oferecendo todo o conforto necessário para uma estadia relaxante.
O café da manhã foi outro ponto alto: uma ampla variedade de opções frescas e deliciosas, com atenção aos detalhes que tornaram a refeição ainda mais especial. Além disso, as áreas comuns do hotel são bem cuidadas, proporcionando um ambiente agradável e acolhedor.
Outro destaque foi a localização do hotel, que é perfeita para explorar os principais pontos turísticos da cidade, tudo a uma curta distância. Certamente recomendamos e voltaríamos a nos hospedar aqui!
Comment from Hotel Management
25 Oct 2024 by Reception , Hotel Management
Dear Ingrid, Thank you for this amazing comment regarding your experience to our NH Collection Genova Marina. We will share your feedback with all the Staff in order to motivate them to do our best every day and deliver memorable experience to all our guest. Looking forward to welcoming you again, we send our Best Regards
by A verified traveler
Posted 27 Sep 2024
The facility is located in a prime area. Everything is in walking distance. Hotel was clean, friendly and very welcoming. After staying in a few different hotels in Genoa. This will be the only one I would stay at.
Comment from Hotel Management
25 Oct 2024 by Reception , Hotel Management
Dear Jeffrey, Thank you very much for taking your time to review us and we are happy to read your feedback regarding your stay with us. We look forward to welcoming you again for an other NH Collection Experience!
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
26 Oct 2024 by Reception , Hotel Management
Thank you very much for your review and for choosing our NH Collection Genova Marina. We look forward to welcoming you again and deliver an extraordinary experience ! Best Regards
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
26 Oct 2024 by Reception , Hotel Management
Thank you very much for your review and for choosing our NH Collection Genova Marina. We look forward to welcoming you again and deliver an extraordinary experience ! Best Regards
by A verified traveler from St Neots
Posted 21 Sep 2024
Lovely hotel with a great location
Comment from Hotel Management
25 Oct 2024 by Reception , Hotel Management
Dear Danny,Thank you very much for taking your time to review us and we are happy to see that you had a pleasant stay with us and that you particularly appreciate our splendid and unique location!We look forward to welcoming you again for an other memorable NH Experience!
by A verified traveler
Posted 17 Sep 2024
The hotel was right on the dock and it perfect condition. The room was huge with a lot of extras.
Comment from Hotel Management
21 Sep 2024 by Reception, Hotel Management
Dear Liam,First of all we would like to thank you for choosing NH Collection Genova Marina and for sharing your recent stay with us.We are so proud to read your beautiful review. We have recently renovated all the rooms, tastefully furnishing them to recreate an atmosphere of calm and elegance, leaving the guest feelings related to the sea, the sun and the sunset, that can be seen from our delightful balconies. We hope to welcome you again in the future with an excellent and new NHCollection Experience!Best RegardsSerena Vernengo - Assistant Front Office Manager
by A verified traveler
Posted 14 Sep 2024
Nice
Comment from Hotel Management
25 Oct 2024 by Reception , Hotel Management
Dear Danny,Thank you very much for taking your time to review us and we are happy to see that you had a pleasant stay with us.We look forward to welcoming you again for an other memorable NH Experience!
