Ratings based on 971 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Diego
Posted 2 Jan 2025
Location perfect on the water front and close to shopping.
Comment from Hotel Management
4 Jan 2025 by Serena , Hotel Management
Thank you for choosing our NH Collection Genova Marina for your recently stay in Genoa and for your review. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Specially we are happy you appreciate our unique and lovely location and position! Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,
by A verified traveler from san antonio
Posted 20 Dec 2024
Comment from Hotel Management
10 Jan 2025 by Letizia Giannella Guest Relations, Hotel Management
Dear Linda,We thank you very much for the high score you gave us. You are very pleased that you had a great stay and we hope to see you again soon in Nh Collection Genova Marina!Best regards
by A verified traveler
Posted 19 Dec 2024
Great value
Comment from Hotel Management
20 Dec 2024 by Letizia Giannella Guest Relations, Hotel Management
Dear Daniel,Thank you for your excellent review and for choosing our hotel for your stay in Genova.We are very happy to know that you enjoyed your stay and we hope to see you again soon.Best regards
by A verified traveler
Posted 1 Dec 2024
On the waterfront good location. Clean facilities.
Comment from Hotel Management
3 Dec 2024 by Reception , Hotel Management
Dear Eilee,Thank you very much for taking time to review us and for choosing our NH Collection Marina for your stay in Genoa. Glad to see you had a good stay with us and that you particularly loved our unique location and our service. we look foward to welcoming you soon Best Regards
by A verified traveler
Posted 30 Oct 2024
In a very busy area right on the marina, next to a major road and the aquarium. Hotel seems a bit tired though our room was great, much larger than expected, and very clean with one exception: the shower was straight out of the 90’s with chrome molding, frosted glass, and quite a bit of pink mold on tile grout, corner, etc., actually quite nasty. If they would just put a shower curtain on the tub I might have never gone in the shower. Definitely not in line with the rest of the room. I’ve been to 7-8 NHC’s before and this one definitely on bottom of the list.
Comment from Hotel Management
5 Nov 2024 by Reception, Hotel Management
Dear Steven,Thank you for choosing our NH Collection Genova Marina for your recently stay in Genoa and for your review. We are very sorry to read that your room did not allow you to fully experience a good stay with us and to enjoy our beautiful location. We will be very glad to have another opportunity to welcome you in the best way and make you experience a very pleasant stay.Best Regards
by A verified traveler
Posted 22 Oct 2024
Nice hotel, staff could be a little nicer.
Comment from Hotel Management
26 Oct 2024 by Reception , Hotel Management
Dear Mr. JonathanThank you for sharing your experience at NH Collection Genova Marina and for choosing us. Your feedback has been shared with all the Staff in order to improve our Service and work to deliver memorable experience to all of our guest. Looking foward to welcomig you again we send ourBest Regards
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Reception , Hotel Management
Thank you very much for your review and for choosing our NH Collection Genova Marina. We look forward to welcoming you again and deliver an extraordinary experience ! Best Regards
by A verified traveler
Posted 11 Oct 2024 on Hotels
Comment from Hotel Management
26 Oct 2024 by Reception , Hotel Management
Thank you very much for your review and for choosing our NH Collection Genova Marina. We look forward to welcoming you again and deliver an extraordinary experience ! Best Regards
by A verified traveler
Posted 8 Oct 2024 on Hotels
Comment from Hotel Management
26 Oct 2024 by Reception , Hotel Management
Thank you very much for your review and for choosing our NH Collection Genova Marina. We look forward to welcoming you again and deliver an extraordinary experience ! Best Regards
by A verified traveler
Central Location
Posted 7 Oct 2024 on HotelsHotel was centrally located on the harbour. Comfortable and efficient. However a little old and dark, needs renovations to the common areas.
Comment from Hotel Management
26 Oct 2024 by Serena Vernengo - Assistant Front Office Manager, Hotel Management
Dear Mr. Alexey,Thank you for choosing our NH Collection Genova Marina and for taking your time to review us.We are glad to understand that you very highly appreciated our service and position. We have a lovely location, on the old port, full of history, able to deliver unique emotions. All of our rooms are recently renovated and carefully furnished so we are very sorry to read this low score below his but also our own expectations. We are planning to continue the renovation also in the common areas as well, so we hope to have the opportunity to host you again to leave a great memory of us. You look forward to welcoming you at our NHCollection Genova Marina. Best Regards
