Ratings based on 213 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Santa Clara
Posted 30 Nov 2024
We were one day late to check in and the staff were extremely friendly. But the location is right inside the old town and not easy to find. We had two small children below 10 and two luggages to pull around. The neighborhood was sketchy. (when we search for the hotel, we walk around a road with prostitutes and pee on the ground). We decided to book another hotel for the night and enter the old town during daylight).
Because the location is in the old town, all the great sights are within walkable distance. The room is spatious and clear. The staff were very helpful.
Comment from Hotel Management
30 Nov 2024 by HLN S, Hotel Management
Dear Ruoruo,Thank you for sharing your experience with us! We're glad to hear that our staff was friendly and helpful, and that you found the room spacious and clean. We apologize for the difficulty you experienced with finding the location, and we understand how challenging it can be when traveling with young children and luggage. The old town can indeed be a bit tricky to navigate, especially at night, and we appreciate your understanding.Thank you again for your feedback, and we hope to welcome you back for a more seamless stay next time!Best wishes from the Staff
by A verified traveler
Posted 14 Nov 2024
Beautiful hotel in a historical building. The rooms are spacious and bright, and I enjoyed the thoughtful touches such as the water/tea/biscuits. Note that you have to check-in at a different hotel on the same square.
Comment from Hotel Management
20 Nov 2024 by Staff Hotel Le Nuvole, Hotel Management
Dear Abigail,Thank you so much for taking the time to write such a lovely review of Hotel Le Nuvole! We're delighted to hear you found our historical building beautiful and enjoyed the spacious, bright rooms.We appreciate you mentioning the touches like the water, tea, and biscuits - these are small details we hope enhanced your stay.We truly hope to welcome you back again for an even better stay!Sincerely,The Staff
by A verified traveler
Posted 16 Oct 2024
We stayed one night as part of a longer Euro vacation and appreciated their clean, modern design, attentive staff, and elevator for luggage. You're steps away from the main shopping and plenty of downtown dining, as well as the waterfront.
Comment from Hotel Management
28 Oct 2024 by The staff, Hotel Management
Dear Matthew,Thank you for your kind words and for sharing your positive experience at our hotel. We're delighted to hear that you enjoyed your stay, especially the clean and modern design, attentive staff, and convenient location.Your feedback about the proximity to shopping, dining, and the waterfront is especially appreciated. We strive to provide our guests with a comfortable and convenient stay, and it's rewarding to know we've achieved that for you.We hope to have the opportunity to welcome you back to our hotel in the future.Sincerely
by A verified traveler
Posted 22 Jul 2024
The property is absolutely stunning. The reception staff very helpful. Breakfast was amazing.
by A verified traveler
Posted 22 Jul 2024
A very clean hotel with a very friendly staff. They even prepared a very nice surprise for our daughter who had a birthday during our stay. The location is excellent, close to water front and Piazza de Ferrari, and just a 5 min walk from San Giorgio metro station.
by A verified traveler
Posted 14 Jul 2024
Excellent location and property condition. Modern amenities while retaining a "villa" feel. Not too far from parking and everything is walkable. Highly recommend!
by A verified traveler
Posted 6 Jul 2024
Nice hotel!
by A verified traveler
Posted 6 May 2024
Beautiful old building tastefully done up with a lot of flair. My bed was up some stairs from a lovely sitting area and all in a wonderful high ceilinged room with large window.
Delicious breakfast across the way in sister hotel Palazzo Grillo. Staff went to huge trouble to make stay comfortable, booked a restaurant and then communicated with me via What's App. Overall excellent for both comfort and service. On a week's trip to Italy, this was by far the most comfortable bed.
Comment from Hotel Management
15 May 2024 by hln, Hotel Management
Dear Laura, thank you for leaving us suck a beautiful feedback full of compliments! we're glad you were pleased with your room, the hotel's building and it's structure. we're very happy you enjoyed the breakfast in Palazzo Grillo and thank you again for acknowledging the service provided by the staff.we look forward to welcoming you back for another relaxing trip! The staff.
by A verified traveler
Posted 1 Apr 2024
Terrific hotel in a restored apartment block in the maze of alleyways in central historic Genoa. Location is perfect as only a few minutes walk from San Lorenzo cathedral, Piazza de Ferrari, the waterfront, etc. Friendly professional service from all staff. The breakfast is super, very sumptuous. It would have been useful to have a safe in the room. Hot water in the shower took a while to get going. Probably not suitable for anyone with mobility issues as the breakfast is on the fifth floor which is accessed via stairs only.
by A verified traveler
Posted 7 Jan 2024 on Hotels
