Ratings based on 385 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Aug 2024
Very old and tired. Also, currently undergoing renovation on the upper floors
Comment from Hotel Management
17 Aug 2024 by CSH SRL, Hotel Management
GRAZIE
by A verified traveler
Posted 5 Aug 2024
Hotel was clean and staff were very nice and helpful when the ac wasnt preforming well. they supplied us with a fan and even let us switch rooms. we had a nice view of the boat port and got to see all the boats come and go.
Comment from Hotel Management
7 Aug 2024 by FRANCESCO, Hotel Management
GRAZIE
by A verified traveler
Posted 25 Jun 2024 on Hotels
Nice breakfast
Comment from Hotel Management
26 Jun 2024 by FRANCESCO, Hotel Management
GRAZIE
by A verified traveler
Posted 26 May 2024
Although probably on the wrong side of the port for tourists, the hotel was clean, staff were friendly. And easy to get to places with local transport.
Comment from Hotel Management
27 May 2024 by Francesco R/Reception Desk, Hotel Management
Dear Madame Lucy. Thanks for the review. Our best is to make our guests' stay pleasant and with the desire to come back to visit us.We therefore hope to see you again soon!Good day
by A verified traveler
Posted 8 Jan 2024
Comment from Hotel Management
9 Jan 2024 by Francesco, Hotel Management
Gentile Signor Alessandro abbiamo visto la sua recensione. Sarebbe utile per noi sapere quali sono le motivazioni che l’hanno portata ad assegnare due stelle, per poter meglio comprendere quali sono stati i suoi motivi di insoddisfazione e permetterci di migliorare. E’ nostra premura far sì che i nostri ospiti trovino il soggiorno presso la nostra struttura un’esperienza positiva, quindi siamo dispiaciuti quando questo non avviene. Grazie per un Suo gradito riscontro
by A verified traveler
Posted 10 Dec 2023
Comment from Hotel Management
13 Dec 2023 by Francesco, Hotel Management
Thank you for taking the time to review and assessment. Our commitment is always maximum to satisfy the needs of all our guests and we are sincerely happy that your stay was pleasant.Best regards
by A verified traveler
Just to spend one night
Posted 22 Nov 2023 on HotelsI was there three nights, in the whole hotel there was no heating, and the temperature was around 10 to 12 degrees celcius. They never inform that!!! Allways saying we are going to fix it, bu they new from day one there won't be a solution at least during my stay. I've got a terrible bronchitis, still with medications after 13 days! There are not restaurantes near by, the only good thing about this Columbus Sea hotel is the location: near metro, Principe bus station and MSC Cruises.
Comment from Hotel Management
23 Nov 2023 by FRANCESCO , Hotel Management
DEAR MADAM, WE SORRY AGAIN FOR WHAT HAPPENED.GREETINGS AND WISHES
by A verified traveler
Poor hotel conditions, more like a 2-star hotel
Posted 18 Sep 2023 on HotelsHotel is in a good location but needs quite a bit of updating and redecorating. The room itself was OK but the general conditions of the corridors and reception areas needs updating. There were many south Asian blokes loitering around the outside of the front entrance of the hotel and in the reception area - at least 10 of them - in slippers and shabby clothing and those outside were smoking away. Not exactly threatening behaviours but their demeanour and presence left a very poor impression of the hotel as a whole. Yes, there is EUR15 charge for carpark.
Comment from Hotel Management
6 Oct 2023 by FR, Hotel Management
Dear Mr. Seng,We are astonished reading your comments, expecially regarding "Asian people" you mentioned.In this hotel all the guests are welcomed, regardeless their race, religion or whatever...We don't have a dress code, so everybody is free to wear any kind of clothes (obviously respectable). For what updating is concerned you noted for sure that the hotel has a renovation in course, so we are working on it. We invite you to read all the conditions on this site. Infact is clearly stated that the parking is upon payment and the rates are indicated.Best regards
by A verified traveler
Posted 29 Aug 2023
When u book hotel and u pay £100 I dint expect to pay £20 for over night parking I do understand payment for parking but not that amount the hotel is not worth the money I have paid never mind paying extra for parking I used this hotel before many times but this it will be my last time there are better hotels for the price and they don’t charge for parking
Comment from Hotel Management
31 Aug 2023 by francesco, Hotel Management
Good morning . As specified at your check in, parking is subject to charges. This indication is also present on the expedia website. I think there is nothing more to say. Greetings
by A verified traveler
Posted 27 Jul 2023
Good position
Comment from Hotel Management
28 Jul 2023 by Francesco, Hotel Management
Gentilissimo Signor LucaGrazie per la recensione.Il nostro obiettivo è rendere il soggiorno dei nostri ospiti piacevole e con la voglia di tornare a trovarci.Speriamo quindi di rivederti presto!Buona giornata
