Ratings based on 51 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Beautiful room in a very central area! Stayed for one night as a stopover and they provided pickup from the train station when I asked. I was also upgraded to a bigger room!
by A verified traveler
Posted 21 Jun 2024 on Hotels
by A verified traveler
Posted 2 Aug 2023 on Orbitz
Loved it for the adventure and friendly staff. But it's not a typical hotel: Finding the unmarked entry and making sure we coordinated arrival with our hosts. But it worked out perfectly. It's really an old "inn." Plus there are a few flights of stairs. But it's location right in the center of everything walkable (but not loud and off the main street). (Not good for cars probably.)
by A verified traveler
WORST HOTEL/BB IN GENOVA？
Posted 4 Jun 2023 on HotelsSIMPLY RUBBISH!! CHARMING? WHAT CHARMING? EVERYTHING WAS SO DATED AND NOT CURRENT. STAIRS WERE NOISY, SOME LIGHT BULBS WERE DEAD AND NOT BEING REPLACED. SHOWER ROOM SMELL, COFFEE MACHINE WAS OUTSIDE THE ROOM WHICH DID NOT WORK PROPERLY, OUTSIDE THE PREMISES WERE VERY NOISY WITH BARS!! THIS PROPERTY WAS PROBABLY CONVERTED FROM THEIR SPARE HOUSE/ROOMS INTO A HOTEL LIKE ROOMS TO MAKE MONEY FOR THE OWNER BUT IT WAS SO CLEAR THAT THEY SPEND VERY LITTLE MONEY FOR CONVERSION. VALUE FOR MONEY? FAR FROM IT!! WILL NOT USE THIS POOR ACCOMODATION AGAIN EVEN IF IT IS FOR FREE!!
YOU HAVE BEEN WARNED!!
Comment from Hotel Management
4 Jun 2023 by Riccardo, Hotel Management
Thanks Junya.We are very sorry we were not able to satisfy your request of the upgrade for free but we deem this reason doesn’t worth what you’d written totally caught from rage.Some clarifications:1) this is not an hotel but an historic house classified by the authorities along a careful process. This is the reason why, if you were searching an anonymous- standard-hotel, you are totally wrong.2) since it is not a hotel, we decided to enphatize trough an accurate design to maintain all the original aspects well conscious that a brand new contemporary door (as you are used to find in chip hotels) is not fully insulated from sounds but it let something like 5 centuries of history on itself.Wall are treated with the same techniques we use in Italy in the last 2 thousands years… not plastic or chemical products.Bathrooms’ tops are created by sculpting from a cedar of lebanon tree… again.. not a chip ikea agglomerate.Anyway, I’m sorry for your bad experience but I invite you (for the next time in the next hotel) to write a real review instead of attempt to punish people to have not satisfied your requests.Best regards,Riccardo
by A verified traveler
Beautiful but not quite worth the price
Posted 25 Sep 2022 on HotelsThe location is good - near groceries, restaurants, transportation, shopping, etc. There is no reception, so the host comes to meet you with the keys. He was quick to respond. The room looked beautiful. However the bathroom has been quite used. The shower drain wasn’t working well so we couldn’t take a shower for more than 5-10 mins without the risk of the floor being flooded. I guess it makes sense why the shower pressure was so low too.
Our room had adjoining doors to the next room, which is ok, however there’s a big gap under the door and the large keyhole was taped up for privacy purposes. So we could hear the next room over quite clearly.
Considering the price, the location is good, but perhaps some missing amenities/small touches. We only had really small tubes of soap (all in one shampoo conditioner and soap) for showering. There was no mini fridge.
Overall it was an average stay with a room that looks beautiful on the surface, but the price didn’t feel justified.
Comment from Hotel Management
25 Sep 2022 by Riccardo , Hotel Management
Since you made an anonymous comment we cannot understand which suite or room you reserved, but, it should be clear that the main aim of our venue is to let the guest to live a true experience in a 5 centuries old house (not an hotel) so, in certain suites we have original doors refurbished and they surely have not the same sound insulation performance as a brand new standard doors. You can breath history but it is impossible to have all the benefits of a standard fake-historical hotel.Normally we double check all shower siphons, but probably something went wrong and your bathroom needed a fix. In these rare cases, it is sufficient a message to the staff and in few minutes we can fix the problem or offer an alternative solution.Thank you for your comment.Best,
by A verified traveler
Property details need updating
Posted 3 Sep 2022 on HotelsFor the right traveler this is a hidden gem, but it’s not the accommodation that is advertised nor what we were looking for when we booked.
Take care booking though. There is no outdoor pool; there is a public lido at 850m away that would have cost us €48 per day. There is no nearby beach; the nearest being several km away and needing a car, train or bus. The owner has suggested that this is a translation problem that has been raised several times with hotels.com. As the client, I have no interest in who to blame; only that we did not get what we booked and reasonably expected.
All that said, if you are looking for a small, characterful, interesting stay in the centre of Genoa then this could be for you. It’s convenient, clean, and a bit different to just another ‘chain’ hotel room
Comment from Hotel Management
25 Sep 2022 by Riccardo , Hotel Management
The main problem is the use that Expedia does with its partners (in particular hotels.com) with whom we have no relationship but they receive descriptions by the Expedia platform and they may have some mistakes (such as the presence of a swimming pool in the house): it is at 350m and is public.We are trying to align these small mistakes but we cannot act directly to modify them.Best regards
by A verified traveler
Women travellers - book here.
Posted 4 Aug 2022 on HotelsAmazing stay, location is great, owners are lovely, clean rooms, bed is super comfy, shower is amazing… couldn’t of been better for a solo trip
by A verified traveler
Stay in Genoa
Posted 14 Jul 2022 on HotelsThe place was in a nice location and the house is pretty, but there were several things listed/promised that were not here, like a TV with Netflix and premium channels. There was no pool that we could find within 300 meters, as listed, but there was one near the wharf. The communication with the host was great ti start but then when his assistant took over she brushed us off, was a little rude, and rushed out of the house before explaining anything to us. We had to call her a few times to get the wifi password. The table tops were dirty when we arrived as well.
Comment from Hotel Management
24 Jul 2022 by Riccardo, Hotel Management
Hi Ronald!
I'm sorry, but not all suites are equipped with tv: this is clearly explained in the suite description (not in the general description of the house).
Moreover the swimming pool is described as available in the nearby area and the peer is just 300-400 mt so I don't understand how a guest expect to find it inside the house. Anyway thanks for your feedback
by A verified traveler
Posted 29 Jun 2022 on Hotels
Really lovely apartment! Great location and the owners are lovely :)
by A verified traveler
Nice location
Posted 29 Jun 2022 on HotelsLuckily we got a room in Genoa even though it was a last minute booking. Nice room. Great location, you have great access to many restaurants and tourist attractions. Special mention to the wonderful hosts Susi and Anthonio. They were amazing and helpful. 👏😊
Highly recommend the place. 👍👍
