Ratings based on 973 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 12 Nov 2024
The front counter manager is very mean, she gave me wrong place of luggage keeping in wrong railway station, and the place is closed, so I have to run taxi searching luggage keeping and missed the train. Even hotel location and facilities is fantastic, but is front counter is careless, make you feel bad about Genova trip.
Comment from Hotel Management
16 Nov 2024 by Fiorenza, Hotel Management
Dear Ying,First of all thank you for taking the time to leave us your feedback.We are very sorry to read that you did not have a good experience following our recommendations. I will report your comments to the department in order to improve the service.We hope you may give us another chance and look forward to welcoming you back soon.Best regards,Fiorenza PeyrotDeputy manager
by A verified traveler from Superior
Posted 12 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Fiorenza, Hotel Management
Dear Alexander,Thank you very much for your lovely review regarding your recent stay at Hotel Bristol Palace.We always strive to deliver the best experience for our guests and I am so pleased that you enjoyed your stay. I look forward to welcoming you back for another vacation!Kind regards,Fiorenza PeyrotDeputy Manager
by A verified traveler
Posted 10 Nov 2024
Very nice would go again
Comment from Hotel Management
11 Nov 2024 by Fiorenza, Hotel Management
Dear Mary,Thank you for your lovely review.We are glad that your expectations have been confirmed regarding your experience with Hotel Bristol Palace.I hope to see you soon at the Bristol Palace again, or maybe in another of our lovely Duetorrihotels Group Hotels!Kind regards,Fiorenza PeyrotDeputy Manager
by A verified traveler
Posted 3 Nov 2024
Beautiful hotel in a perfect location
Comment from Hotel Management
7 Nov 2024 by Fiorenza Peyrot, Hotel Management
Dear Diana,Thank you for giving us top marks and leaving us such an amazing review.We are thrilled that your stay was satisfactory, and I will share your words with all of the team.We look forward to welcoming you back to Hotel Bristol Palace soon.Best regards,Fiorenza PeyrotDeputy manager
by A verified traveler
Posted 29 Oct 2024
Bathroom extremely small and uncomfortable
Comment from Hotel Management
7 Nov 2024 by Fiorenza, Hotel Management
Dear Moises,Thank you for leaving us your feedback and an overall positive score. We are pleased your stay was satisfatory and have taken note that the bathroom was not to your liking.Please let us know next time so that we can maybe show you another room or propose a different room category as our superior and delxue rooms have normally bathrooms that are large and comfortable.I look forward to welcoming you at Hotel Bristol Palace next time.Best regards,Fiorenza Peyrot Deputy manager
by A verified traveler
Posted 25 Oct 2024
This was definitely one of the highlights of my stay in Italy - an experience being in the hotel itself. Staff lovely and helpful. Nothing was too much trouble. Loved it - will return again. And Genova is such a beautiful place to visit.
Comment from Hotel Management
6 Nov 2024 by Fiorenza Peyrot, Hotel Management
Dear Maria,Thank you for your words that I will surely share with our staff! I was thrilled to learn that our service was so good. We look forward to welcoming you again in Genoa next time.Best regards,Fiorenza PeyrotDeputy manager
by A verified traveler
Posted 23 Oct 2024
Great place to stay… beautiful…food was excellent!!
Comment from Hotel Management
7 Nov 2024 by Fiorenza, Hotel Management
Dear Darlene,First of all thank you for choosing the Hotel Bristol Palace for your stay in Genoa and for sharing such a lovely 5* review.We are pleased to see that you enjoyed very central location close to the main attractions, as well as the room and all our services.We look forward to welcoming you back at Bristol soon.Best regards,Fiorenza PeyrotDeputy manager
by A verified traveler
Posted 22 Oct 2024
Very nice hotel, conveniently located in a busy shopping area
Comment from Hotel Management
7 Nov 2024 by Fiorenza, Hotel Management
Dear Camilo,Thank you for your nice words!We are glad that you appreciated the central location very close to the main attractions of Genoa.We do hope to welcome you again very soon!Best regards,Fiorenza PeyrotDeputy Manager
