Ratings based on 961 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The hotel smells a lot of cigarette, the room as well. It was disgusting! The bathroom was very little and the shower water was leaking out and wetting the entire floor. The staff was not helpful at all, they are not aware of anything. Terrible experience
Comment from Hotel Management
21 Nov 2024 by LEIDA, Hotel Management
Hello,We are truly sorry to hear about the challenges you faced during your stay. Please know that we are committed to ensuring a pleasant environment for our guests, and your feedback regarding the smoke odor and bathroom issues is invaluable. We will be investigating these matters further to ensure improvements are made. Your comments about our team have been noted, and we will be conducting additional training to enhance their responsiveness and awareness. Thank you for bringing these concerns to our attention.La Direction.
by A verified traveler
Posted 18 Oct 2024
Not so welcoming.
Was priced so much but nothing was according to the charge. Could’ve been better
Comment from Hotel Management
20 Oct 2024 by MARIO, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Posted 16 Oct 2024
The room was okay, the air conditioner was set to heating and no cooling even after changing the temperature. This required that I left the windows open for ventilation but my room was just by the roadside. So I had to choose between the noise from the always busy road and staying in a very warm room.
Comment from Hotel Management
19 Oct 2024 by MARIO, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and are really sorry to hear that the heater mode was bothering you.We hope to see you again very soon.Sincerely,
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
19 Oct 2024 by MARIO, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler from Gatineau
Posted 8 Sep 2024
Should provide mini fridge in room,limited dining available restaurant attached was closed. Maid service was slow still not cleaned at 6pm, 2 days in a row then last day out of 8 days stay I opted to only have towels and bathtub and would make my own bed
Comment from Hotel Management
25 Sep 2024 by LEIDA, Hotel Management
Hello! Thank you for your feedback. We appreciate your positive comment about the need for a mini fridge in the room. We will definitely take this into consideration for future improvements. Regarding the limited dining options, we apologize for the inconvenience caused by the closure of the attached restaurant. We will work on providing alternative solutions for our guests.La Direction
by A verified traveler
Posted 7 Sep 2024
Excellent
Comment from Hotel Management
25 Sep 2024 by LEIDA, Hotel Management
Bonjour cher client, nous vous remercions d'avoir pris le temps de laisser votre avis sur notre hôtel Première Classe Gennevilliers. Nous sommes ravis de savoir que votre séjour s'est bien passé. N'hésitez pas à revenir nous rendre visite lors de votre prochain passage à Gennevilliers.La Direction
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
25 Sep 2024 by LEIDA, Hotel Management
Bonjour, nous vous remercions pour votre retour sur votre séjour dans notre hôtel. En ce qui concerne les aspects négatifs, nous sommes désolés pour tout inconvénient rencontré. Vos commentaires sont précieux et nous aideront à améliorer notre service. Nous espérons vous revoir bientôt.
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
3 Sep 2024 by LEIDA, Hotel Management
Bonjour cher client, nous vous remercions d'avoir partagé votre avis avec nous. Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Nous prenons en compte vos commentaires pour améliorer nos services. N'hésitez pas à nous contacter directement pour discuter de vos préoccupations en détail.La Direction
by A verified traveler
Posted 31 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by LEIDA, Hotel Management
Cher client, nous vous remercions pour votre retour. Nous sommes heureux de lire que votre séjour s'est bien déroulé. Votre satisfaction est notre priorité et nous espérons vous revoir très bientôt parmi nous.
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
3 Sep 2024 by LEIDA, Hotel Management
Bonjour cher client, nous vous remercions pour votre retour positif sur l'accueil de notre hôtel Première Classe Gennevilliers. Nous sommes ravis de savoir que vous avez apprécié votre séjour parmi nous.La Direction
