Ratings based on 973 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Immediate proximity to the railway station was perfect for an early morning trip to Lyon.
Comment from Hotel Management
23 Nov 2024 by Julien Offrey General Manager, Hotel Management
DearFrancis,Thank you for your feedback! We’re thrilled to hear that our proximity to the railway station made your early morning trip to Lyon more convenient. We hope to welcome you back for another seamless stay soon!Best regards,
by A verified traveler
Posted 21 Nov 2024
Great location for transport literally over the road from the main train station.
Grand lobby friendly staff , water on each floor
Walkable to easy food / bars transpor lt buses and trains at central station
Rooms ok not amazing but decent and clean would definitely stop here again
Mcdonald’s is 2 mins away
Comment from Hotel Management
23 Nov 2024 by Julien Offrey General Manager, Hotel Management
Dear Lee,Thank you for your feedback! We’re glad our convenient location, grand lobby, friendly staff, and thoughtful touches made your stay enjoyable. We appreciate your comments on the room and will continue to improve. We look forward to welcoming you back!Best regards,
by A verified traveler
Posted 21 Nov 2024
Super convenient location and very high end. Thought I had breakfast included with my Expedia booking but discovered that it wasn’t upon check in and didn’t think it was worth the CHF29.00 to pay.
Comment from Hotel Management
23 Nov 2024 by Julien Offrey General Manager, Hotel Management
Dear Erik,Thank you for your feedback. We're glad you enjoyed our location and accommodations. We apologize for the confusion regarding breakfast and will work on clearer communication moving forward.We hope to welcome you again soon!Best regards,
by A verified traveler
Posted 18 Nov 2024
Great value
Comment from Hotel Management
18 Nov 2024 by warwick hotel, Hotel Management
Dear Paul,Thank you for your wonderful review! We look forward to welcoming you back, whether for business or a private trip to Geneva!Best regards,Julien OffreyGeneral Manager
by A verified traveler
Posted 17 Nov 2024
Was noisy from our room, the bathroom was dated and didn’t seem very clean . Great location opposite the train station
Comment from Hotel Management
18 Nov 2024 by warwick hotel, Hotel Management
Dear Lila, Thank you for your feedback. While we're glad you enjoyed our convenient location, we’re sorry to hear that your room and bathroom did not meet your expectations. Please know that we are committed to improving our facilities and will address these concerns promptly. We hope to have the opportunity to provide you with a better experience in the future.Warm regards,Julien OffreyGeneral Manager
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by warwick hotel, Hotel Management
Dear Lexi, Thank you for taking the time to share your positive feedback!Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another great experience soon!Kind regards,Julien OffreyGeneral Manager
by A verified traveler
Posted 10 Nov 2024
my sister and i where only there for a short time but it was beautiful, the stuff was so helpful after a long day a travelling out room wasn’t ready and he so nicely upgraded us we had the best time and the room was amazing best sleep we had in a while !
Comment from Hotel Management
11 Nov 2024 by warwick hotel, Hotel Management
Dear Natalie,Thank you for your lovely review! We're delighted to hear that you and your sister enjoyed your stay, even if it was short. It’s wonderful to know that our staff could make your arrival more comfortable with an upgrade. We're glad you loved the room and had such a restful sleep.We hope to welcome you back for an even longer stay next time!Best regards,Julien OffreyGeneral Manager
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by warwick hotel, Hotel Management
Dear Richard, We’re truly sorry to hear about your disappointing experience. We take feedback like yours seriously and would appreciate the opportunity to learn more about what happened and how we can make things right. Please feel free to contact us directly so we can discuss your stay in more detail.Best regards,Julien OffreyGeneral Manager
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by warwick hotel, Hotel Management
Dear Francesco,Thank you so much for your wonderful review! We look forward to welcoming you back soon!Kind regards,Julien OffreyGeneral Manager
by A verified traveler from Philadelphia
Posted 22 Oct 2024
Stayed there for years now but having A/C turned off to force you to open your windows when you have the red light district a few blocks aways is the perfect combination to get NO sleep. Found my towel stained with red lipstick. Little to nothing was done to fix this bad experience.
Comment from Hotel Management
23 Oct 2024 by warwick hotel, Hotel Management
Dear John,Thank you for your feedback, and I sincerely apologize for the issues you experienced during your stay. The A/C concerns and housekeeping oversight are not up to our standards, and we are addressing these with our team to ensure improvements. We appreciate your loyalty and regret we couldn't resolve this during your stay. Please feel free to contact us directly so we can make things right.Best regards,Julien OffreyGeneral Manager
