Ratings based on 228 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Great location!
Comment from Hotel Management
22 Nov 2024 by LM, Hotel Management
Dear Monica, thank you for your nice review.With pleasure to welcome you next time.Best regards.
by A verified traveler
Posted 18 Nov 2024
Unfortunately, I did not have a great stay, though it seemed people in at least one other room did not have my issue. My room had a sulphur like odor that seemed to originate from the bathroom. I opened the windows but that did not solve the issue. I told the front desk of the issue and they came to the room to inspect. Initially, the woman agreed that she smelled something, but then claimed she did not and that I could not change my room because the hotel was fully booked. She offered me perfume for the smell, which I declined. No other measure was ever offered to me to address the issue. I stayed in the room for 3 nights and it smelled the entire time. I was in town for a friend's birthday and was not in the hotel much beyond sleeping, so I did not attempt to engage the hotel staff anymore, as I did not think it would be productive. Upon check out, a different person at the front desk asked if I had enjoyed my stay and I said, no due to the smell. She said they had tried to "find me" to offer a room change, but I was never emailed, called, or spoken to by the staff. I told this woman that I had looked at online reviews once I arrived and seen a similar review about a sulphureous smell and she said that had been a different room.
Comment from Hotel Management
19 Nov 2024 by LM, Hotel Management
Dear Catherine, thank you for your time and your review. We are really sorry to read about your inconvenient. In case, the smell was still present the second day, you could come to reception to ask for a room change and we would change you. Nevertheless, sorry for this inconvenient and we will be very glad to see you next time with a different room. Best regards.
by A verified traveler from Toluca lake
Posted 17 Nov 2024
Rooms are tiny and cramped, over stuffed with furniture so it is difficult to navigate the space. You get exactly one towel per person, and one blanket. If you ask for another, you may be questioned as to why you need this blanket or towel. If he deems your request valid (in his opinion) you may get one. This was ok and sort of humorous for one night to sleep but no need to go back.
Comment from Hotel Management
19 Nov 2024 by LM, Hotel Management
Dear Gerald, thank you for your time during this review. We are really sorry to read about inconvenient with room and service and we will share your comment with all staff. Best regards.
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Hotel Rousseau, Hotel Management
Dear Dogmei,we thank you very much for the nice feedback and the time you dedicate All our best regards
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Hotel Rousseau, Hotel Management
Dear Leonard,we thank you very much for the nice feedback and the time you dedicate All our best regards
by A verified traveler
Posted 24 Aug 2024
Melanie & Anton are friendly & very helpful
Comment from Hotel Management
24 Aug 2024 by LM, Hotel Management
Dear Luzviminda, thank you for your nice review and comment. We will be very glad to welcome you next time.Best regards.
by A verified traveler
Posted 23 Aug 2024
Close to everything! Nice staff good breakfast.
Comment from Hotel Management
24 Aug 2024 by LM, Hotel Management
Dear Laura, thank you for your nice review and comments. We will be very glad to welcome you next time. Best regards.
by A verified traveler
Posted 4 Aug 2024 on Hotels
Location is incredible. Hotel is clean and renovated. Frendly staff.
Comment from Hotel Management
4 Aug 2024 by Hotel Rousseau, Hotel Management
Dear Diana,thank a lot for the nice feedback, we hope to welcome you back soon in our property so that you can enjoy again Geneve and our hotel :-)All our best regards
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
3 Aug 2024 by Hotel Rousseau, Hotel Management
Dear Manpreet Sharma,really many thanks for the nice feedback, we hope to welcome you back soon :-)Regards
by A verified traveler
Posted 1 Aug 2024
I liked this hotel , near to everywhere .
The staff are good
Regards
Hasan
Comment from Hotel Management
1 Aug 2024 by Hotel Rousseau, Hotel Management
Dear Mr. Hasan,we thank you very much for the nice feedback, we hope to welcome you back soon.
