Ratings based on 393 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Oct 2024
Very nice team
Comment from Hotel Management
14 Oct 2024 by Thierry Lavalley, General Manager, Hotel Management
Dear Sir,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager
by A verified traveler
Posted 29 Sep 2024
Very old and dated property.
Comment from Hotel Management
7 Oct 2024 by Thierry Lavalley, General Manager, Hotel Management
Dear Madam, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are sorry that the hotel has not met your expectations. We are committed to offering you the highest quality of service. Therefore, your feedback is very important for us.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager
by A verified traveler
Posted 10 Sep 2024
Amazing property and staff!
Comment from Hotel Management
16 Sep 2024 by Thierry Lavalley, General Manager, Hotel Management
Dear Sir,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager
by A verified traveler
Posted 8 Sep 2024
Excellent service.
Comment from Hotel Management
16 Sep 2024 by Thierry Lavalley, General Manager, Hotel Management
Dear Sir,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager
by A verified traveler
Posted 27 Aug 2024
The property overall is located in excellent location walkable to water taxis. The staff are extremely helpful very respectful. The concierge was extremely good in giving us ideas about touring around the city. The only issue the rooms is that it has an extremely deep shower tub that I had to get my wife Somehow every time she wanted to get out of the shower so if anybody is a senior, you have to ask for some accessible showers or if you have any difficulty getting into a shower tub it’s almost 2 1/2 feet deep
Comment from Hotel Management
28 Aug 2024 by Thierry Lavalley - General Manager, Hotel Management
Dear Sir,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by Thierry Lavalley - General Manager, Hotel Management
Dear Madam, Dear Sir,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager
by A verified traveler
Posted 26 Jul 2024
Comment from Hotel Management
30 Jul 2024 by Thierry Lavalley | General Manager, Hotel Management
Dear Madam, Dear Sir,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager
by A verified traveler
Posted 24 Jul 2024
Lovely view
Comment from Hotel Management
30 Jul 2024 by Thierry Lavalley | General Manager, Hotel Management
Dear Madam, Dear Sir,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager
by A verified traveler
Posted 24 Jul 2024
Room clean, facilities not the best
Comment from Hotel Management
30 Jul 2024 by Thierry Lavalley | General Manager, Hotel Management
Dear Madam, Dear Sir,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Thierry Lavalley | General Manager, Hotel Management
Dear Madam, Dear Sir,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager
