Ratings based on 713 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Westport
Posted 24 Nov 2024
The hotel was reasonably priced. The property was clean and updated, as were the rooms. We liked the pool and sauna on the lower level. Unfortunately it was so loud at night because this hotel is on a street with brothels and drug dealers. Because it was summer and hot — and there was not sufficient air conditioning, we had to sleep with the window open and it was impossible with the yelling and partying all night long.
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 14 Nov 2024
Good breakfast!!
Friendly staff, good location
Comment from Hotel Management
14 Nov 2024 by Alexandre C., Hotel Management
Dear Liliana, let me thank you for your precious feedback, indeed our hotel is ideally located in the heart of Geneva, everything is closeby such as public transportations connexion (trains, TPG network, airport...).We are so proud to know that our guests feel like home in our hotel, we care of every single detail to make each stay unique and unforgettable. We do hope to see you again, best regards. Alexandre C. Guest Relations Supervisor
by A verified traveler
Posted 29 Oct 2024
It is a nice hotel but I slept really badly as mattress was uncomfortable and had a musty smell to it.
Comment from Hotel Management
8 Nov 2024 by Alexandre C., Hotel Management
Dear Florian, thank you for your honest rating. Honestly we are very surprised about your feedback, it is the very first time that we have a negative review concerning our mattresses. Usually it is our main positive aspect and our guests congratulate us about our mattress confort. Next time do not hesitate to contact our assistance 24/7 in order to change your room and do not sleep all night long in an uncomfortable aspect such as you mention. Thanks for your understanding. Best regards. Alexandre C. Guest Relations Supervisor
by A verified traveler
Posted 22 Oct 2024
Very clean hotel, staff were absolutely amazing. Centre of the city, close to attractions and 12 minutes train ride to the airport.
Comment from Hotel Management
28 Oct 2024 by Alexandre C., Hotel Management
Dear Uzoamaka, let me thank you for your precious feedback, indeed our hotel is ideally located in the heart of Geneva, everything is closeby such as public transportations connexion (trains, TPG network, airport...).We are so proud to know that our guests feel like home in our hotel, we care of every single detail to make each stay unique and unforgettable. We do hope to see you again, best regards. Alexandre C. Guest Relations Supervisor
by A verified traveler
Posted 12 Oct 2024
I rented a ‘club’ room which turns out to include zero extra services / facilities. The room was dirty. Hair on the sink, debris on the floor. The bed sheets were clean - nothing else. The room layout is really odd. Stand-alone toilet and stand-alone shower like phone booths in a room. Very average. I would not stay here again.
Comment from Hotel Management
20 Oct 2024 by Marie Briffod - Assistant manager, Hotel Management
Dear Shon, Thank you for taking the time to share your experience. We are sorry to hear that your stay did not live up to your expectations. The difference between our different room categories is mainly in surface area. In the club rooms you also have a Lavazza coffee machine, a mini bar and bathrobes, whereas the classic rooms do not. Don't hesitate to ask us for information about a category before booking, to avoid unpleasant surprises. We take into account of your remarks in order to improve ourselves. We hope to be able to welcome you again under better conditions and regain your trust.
by A verified traveler
Posted 5 Sep 2024
Good property. Room not largest but ok.
Situated in red light area and drug users.
Ok once got to the main road.
Old town boat ride or walk away.
Comment from Hotel Management
16 Oct 2024 by Alexandre C., Hotel Management
Dear Simon, a big thank you for your mark. This is such a perfect feedback which reveals that you enjoyed your stay fully. We are so proud to know that our guests feel like home in our hotel, we care of every single detail to make each stay unique and unforgettable. We do hope to see you again, best regards. Alexandre C. Guest Relations Supervisor
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by Alexandre C., Hotel Management
Dear Barry, we thank you for taking time to rate us in that way. It is definitively the best reward that we could expect : guest's recognition for our work based on excellence, high quality and hospitality. We are very happy to see how much you enjoyed your stay with us ! We look forward to see you again in your new Geneva's home. Best regards. Alexandre C. Guest Relations supervisor
by A verified traveler
Not bad, just weird.
Posted 23 Aug 2024 on HotelsHard bed, flat pillows, thin walls, weird layout, janky bathroom doors, tiny rooms, red light district.
Comment from Hotel Management
5 Sep 2024 by Alexandre C., Hotel Management
Dear guest, let me thank you for your sincere feedback, indeed our hotel is ideally located in the heart of Geneva, everything is closeby such as public transportations connexion (trains, TPG network, airport...), Geneva lake and also the historical Geneva center. Our area is an alternative, animated, folk area with plenty of cosmopolitan restaurants, jazz bars and clubs. It is definitively totally safe either day or night. We hope to see you very soon in our hotel. Once again thank you very much. Alexandre C. Guest Relations Supervisor
by A verified traveler
Posted 20 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Alexandre C., Hotel Management
Dear Satyam, a big thank you for your mark. This is such a perfect feedback which reveals that you enjoyed your stay fully. We are so proud to know that our guests feel like home in our hotel, we care of every single detail to make each stay unique and unforgettable. We do hope to see you again, best regards. Alexandre C. Guest Relations Supervisor
